Aaron Lo Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Collaborated with subject matter experts (SMEs), functional leads, and change management teams to identify training needs and strategy for both technical and soft skill learning topics for clients in industries such as various levels of government, mining, manufacturing, and more- Developed customized instructional materials, including interactive e-learning modules, video demonstrations, quick reference guides (QRGs), and instructor led training (ILT) decks- Utilized authoring tools such as Articulate Storyline and Learning Management Systems (LMSs) to create, manage, and deliver engaging training content- Ensured all training materials complied with the Accessibility for Ontarians with Disabilities Act (AODA) and Web Content Accessibility Guidelines (WCAG) 2.0 and were accessible for both English and French language learners

Toronto, Ontario, Canada

- Operated the administration of employee insurance and wellness benefits for dozens of large corporate clients in industries including oil and gas, pharmaceuticals, automotive manufacturing, and more- Coordinated workflows with 8 different teams to ensure client-specific requests, project deadlines, and key performance indicators (KPIs) were all met- Documented the arrival of confidential client mail and ensured all documents were correctly itemized and archived

Toronto, Ontario, Canada

- Organized and facilitated computer literacy workshops and English conversation classes to recent immigrants- Provided in-person and virtual guidance on government and community services in English, Cantonese, and Mandarin - Spearheaded a total facelift of the organization's website, making content more accessible, user-friendly, and visually attractive, to increase engagement and gain over 4000 new impressions in a month

Markham, Ontario, Canada

- Developed online courses currently in use by thousands of Seneca College students using authoring tools such as Articulate Storyline and the best practices in instructional design and web accessibility- Collaborated with SMEs to ensure that course content fostered a rich learning experience for students and was optimized for online delivery- Incorporated multimedia elements such as animations, simulations, and interactive quizzes to enhance the online learning experience- Optimized all media assets for online delivery, ensuring accessibility and compatibility with various devices and browsers

Waterloo, Ontario, Canada

- Facilitated training for new users of the university’s web content management system- Engaged in client support services for over 100 on-campus clients through email, in-person meetings, and drop-in sessions- Performed quality assurance on over 200 webpages campus-wide to ensure compliance with the AODA and WCAG 2.0

Kitchener, Ontario, Canada

- Coordinated the planning and execution of the various charitable and educational events - Created visually appealing flyers, brochures, and pamphlets to promote events and diabetes awareness - Performed research on topics such as potential guest speakers, the cost of various advertising campaigns, and breakthroughs in diabetes treatment

Waterloo, Ontario, Canada

- Performed administrative tasks such as maintaining course website as well as answering e-mails or online discussion board inquiries- Diagnosed issues via email or in-person communication from a student base of over 350 pupils in a timely and professional manner- Modified and created new course content to fit new curriculum using new and existing knowledge of Microsoft Excel, HTML, and CSS.