Imad Achkif Email & Phone Number

Morocco

Proficient in managing diverse aspects of digital marketing, including product listing and SEO optimization across Amazon.com, Co.uk, and eBay platforms. I am experienced in overseeing a sector of AdWords and Facebook advertising accounts, analyzing campaign performance metrics, and conducting thorough market research and competitor analysis to identify growth opportunities and market trends.

Fès-Meknès, Morocco

• Improved customer satisfaction scores by 25% through the development of a streamlined feedback process and implementation of a robust CRM system, enhancing resolution time and efficiency.• Provided high-quality customer support by resolving inquiries and issues related to telecom services, including billing, technical problems, and product information.• Assisted a diverse range of customers via phone, email, and in-person channels, handling an average of 50 customer interactions per day

Master Of Business Administration - Mba, International Business Management, 3.31

Activities and Societies: Project about "The impact of merchandise and service quality on customer loyalty in retail sectors." In pursuit.

Bachelor'S Degree, Economics, 3

Activities and Societies: end of studies' project I have obtained a Bachelor's Degree in Economics from Moulay Ismail University, which is.