Assistant Vice President Linux And Configuration Support
CurrentLed a team of five team leaders responsible for day-to-day management of business systems – high-performance, stability, availability, scalability, security and maintenance.• Managed ITIL-based support requests• Managed calls and tickets ensuring team understands KPI score on monthly basis• Addressed recurring issues by implementing effective problem management processes• Implemented a system monitoring dashboard to stay on top of all issues• Managed delivery of Change Requests and Project requirements• Implemented release management procedures• Verified DR systems and related documentation as per BCP• Managed maintaining security agents’ deployment successful (virus, malware, security scanning)• Maintained backup and backup-verification policy• Managed the development of custom scripts for automated system maintenance• Addressed audit gaps with efficient solutions in a timely manner• Built detailed system documentation guidelines, team knowledge base and efficient on-boarding plans (easy to understand and usable by junior members)• Managed the communication with business customers and vendors ensuring clear and effective communication is in place• Applied effective negotiation skills resulting in improving vendor-based SLA’s and support contracts• Exerted strategic solutions resulting in improved operational and business processes• Contributed in creating and maintaining governance policies and procedures• Contributed in the successful management and completion of waterfall and agile project lifecycles• Managed License/Subscription• Developed own IT budget
