Led a team of five team leaders responsible for day-to-day management of business systems – high-performance, stability, availability, scalability, security and maintenance.• Managed ITIL-based support requests• Managed calls and tickets ensuring team understands KPI score on monthly basis• Addressed recurring issues by implementing effective problem management processes• Implemented a system monitoring dashboard to stay on top of all issues• Managed delivery of Change Requests and Project requirements• Implemented release management procedures• Verified DR systems and related documentation as per BCP• Managed maintaining security agents’ deployment successful (virus, malware, security scanning)• Maintained backup and backup-verification policy• Managed the development of custom scripts for automated system maintenance• Addressed audit gaps with efficient solutions in a timely manner• Built detailed system documentation guidelines, team knowledge base and efficient on-boarding plans (easy to understand and usable by junior members)• Managed the communication with business customers and vendors ensuring clear and effective communication is in place• Applied effective negotiation skills resulting in improving vendor-based SLA’s and support contracts• Exerted strategic solutions resulting in improved operational and business processes• Contributed in creating and maintaining governance policies and procedures• Contributed in the successful management and completion of waterfall and agile project lifecycles• Managed License/Subscription• Developed own IT budget

Managed a team consisting of a web designer, a L1/L2 support, an analyst, and a developer, responsible for maintaining and supporting a suite of Oracle and VB based applications, and company’s website• Business requirements analysis• Developed and maintained solutions and reports• Provided proper documentation, training and guidance to users of the business teams• Ensured compliance with incident, problem and change management processes• Developed and delivered technical IT training• Managed the communication with business customers and vendors ensuring clear and effective communication

Analyze, design, and develop applications based on approved business requirements specifications.• Business requirements analysis• Developed and maintained solutions and reports resulting• Provided proper documentation, training and guidance to users of the business teams

• Developed and maintained solutions and reports• Provided proper documentation, training and guidance to users of the business teams