Director - Salesforce.Com Strategy And Operations
Hartford, Ct, Us
Drive Salesforce.com strategy and execution working closely with business leaders and CIOs.• Lead a team of 27 Salesforce.com administrators and developers, responsible for all aspects of multiple Salesforce.com implementations from ideation through training and support. The team doubled in size over the last 2 years.• Develop a Salesforce.com strategy for multiple lines of business and promote a 3 year roadmap with multiple business leaders and CIOs securing their buy in on recommended capabilities.• Ensure Salesforce.com best practices are followed, collaborate and partner with teams across the enterprise assessing that the proposed solutions and designs meet compliance, legal, technical currency and security standards. • Create and implement DevOps roadmap providing efficiencies to production releases. • Promote an engineering mindset across the team resulting in clean, reusable and effective solutions.• Partner with procurement on contract and pricing negotiations with Salesforce.com driving for the best outcomes for the firm.• Manage multimillion dollar Salesforce.com licenses, maintenance and invest budgets and portfolios.• Design scalable, complex, quality capabilities and solutions, including a 2020 Business Insurance Innovation award winning multinational portal, allowing The Hartford to build partnerships across the globe to provide insurance coverage to local US based customers internationally.• Implement a mobile strategy designed with the end customer in mind and resulting in 40% increase in adoption and providing efficiencies to the sales team’s daily routines.