Technical Support Engineer
Current- Supporting E-Claims application for local and international providers.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, and problems or respond to questions.
- Conducted user training.
- Performed system release implementation, configuration, and testing.
- Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.