• Define Project Scope including resources, timeline, deliverables & pricing• Manage & Support on client communication from lead stage to project execution & delivery • Train, support and manage project team/ team leads• Develop training guidelines, case studies, technology setups and project reports• Manage departmental financials, communication and payments• Support on business development activities and product development • Follow up on the latest trends of Ai and machine learning (Data annotation & labeling)

• Conduct in-depth market research & persona creation to support project initiation and implementation. • Provide competitive analysis on various companies’ market offerings, and identify market trends, pricing/business models, sales, and methods of operation. • Overview of customer acquisition results and analyze potential customers' growth • Working closely with Project Managers during the initiation phase of the project supporting to set the business model of the client and driving the strategy execution• Manage and prioritize the workflow of the department through setting clear KPIs & OKRs

• Project Implementation and execution• Help define project scope, goals, and deliverables• Define tasks and required resources• Manage payables and budget • Allocate project resources• Create a schedule and project timeline• Track deliverables• Support and direct team• Monitor and report on project progress• Present to stakeholders reports on progress as well as problems and solutions• Implement and manage change when necessary to meet project outputs• Evaluate and assess the results of projects.

• Set up the sales process and implemented Salesforce as CRM for the Co.• Coordinate and follow up with the sales team on leads.• Manage B2B relationships• Conducting Market Research• Managed the company's email marketing campaigns

• Manged over 300 accounts across 20 countries in Southeast Asia, Africa, and MENA.• Achieved 130% growth in Southeast Asia Markets• Planned business Market visits• Directed Junior members of the team

Handled client’s issues via emails or through inbound or outbound phone calls and always ensured customer's satisfaction, loyalty and retention.

In any call center, you will be rejected, no matter how good the offer or how strong the pitch!Yet I learned how to effectively listen and communicate clearly. Every NO meant next opportunity. Worked on several projects including (Beirut Circle, Sukleen, Ministry of health).

As an undergraduate, I had an overview of the Bank’s different functions, also went thorough coverage of behavioral topics related to the banking sector. This internship helped me gain great experience on professional customer servicing and enhanced my financial knowledge.

It was my first professional experience during my College Studies; I was responsible to mange communication with customers to make sure effective service is provided. Besides I had to control the store's items movement and conduct regular inventory check ups preparing purchase orders when required. I gained knowledge through various departments of the branch that made me highly qualified to train new employees and fit in different job roles when required.I was awarded for being the best part time employee.