Imad-Eddine Laalaoui Email & Phone Number

Dubai, Ae

Afghanistan

- Leading marketing BI and Reporting team to support internal and external customers with reports, analytics, and insights.- Leading commercial teams for the business plan, budget preparation and targets negotiations, assuring direct discussions with network team related to forecasted and required capacities. - Profitability and performance monitoring of the rollout in terms of revenue and subscribers. - Supporting direct and indirect decision making with necessary dashboards and performance reports follow up.- Monitoring the key performance indicators and following up the target’s achievements periodically.- Customer Value Management (CVM) campaigns support and launch for customer’s revenue uplift and retention.- Handling ad-hoc BTL campaigns from customers detection to SMS broadcasting and results monitoring- Churn analysis, prediction, and follow up.- Lead collecting, managing and interpretating large sets of data.- Interpreting data, analyzing results using statistical techniques and providing ongoing reports.- Maintaining high data quality, accuracy, and availability across all data sources in cooperation with IT teams.- Customer base segmentation, and growth follow up in terms of RGS and revenue contribution.

- Managing data (ETL) of all direct sales operations throw a dedicated local database- Producing and analysing KPIs of the direct sales division- Developping dashboards for local and area managers for a real time view of performance and quick decision making- Managing and suggesting new targets for a dynamic incentive system for point of sales and sellers based on revenue

- Producing KPIs and developing Dashboards of customer care department- Data producing and analysis to support decision making- Forecasting, staffing and scheduling customer care operations (Front office and Back office)- Plan customer care employees for front office and back office activities

- SQL Data extractions from different systems and Data consolidation ready for use- PHP web interfaces developpement to give access to different data for end users - KPIs preparing and analyzing- Dashboards development for top management

Indonesia

- Improvement of Reporting processes, data management, loading and extraction methods.- Setting up new data processes for reporting users autonomy- Automating extractions data and reports- Creating self-service reporting concept for end-users, with automatic mailing delivery of most important KPIs

Master 2 Professional, Business Intelligence Iidee (Ingénierie,Informatique De La Décision Et De L'Evaluation Economique)

Activities and Societies: Data WahreHouse, DataMining, ERPs, SupplyChain Management, Customer Relationship Management (CRM), Advanced.

Deua, Diplome D'Etudes Universitaires Appliquées En Informatique

Foundation Certificate In It Service Management (Itil) - Exin