Ivan Mak Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

• Manage relationship between Technology and Content/Localization teams, ensuring seamless communication and collaboration.• Collaborate in evaluating and onboarding strategic vendors, ensuring alignment with business objectives and fostering innovation in localization product development.• Manage Proof of Concept (POC) initiatives focused on Generative AI content creation and AI/Machine Translation (AI/MT) to drive innovation in localization strategies and demonstrating the feasibility and potential impact AI on localization efficiency and quality metrics.• Monitor industry trends and emerging AI-driven technologies, providing strategic insights and recommendations to optimize localization strategies and stay ahead of the curve.• Facilitate the successful launch of 200+ hotel websites on the new Canvas Platform, ensuring a seamless user experience across all markets. • Deliver data-driven insights to stakeholders, informing strategic decisions on Canvas content strategy for international sites.• Gather comprehensive localization requirements from regional stakeholders, ensuring their integration into the product roadmap with well-defined delivery timelines for a cohesive development strategy. • Facilitate alignment across cross-functional teams, including Engineering, Marketing, Content Strategy, Legal, and Design, to synchronize development efforts and localization project schedules. • Collaborate with Product Architects to define and implement best practices, innovative solutions, and robust quality assurance processes, elevating the overall quality of localized products. • Offer strategic guidance to Digital Product teams on localization best practices and impact of translations on user experience, contributing to a consistent and user-friendly experience across diverse regions.• Establish and maintain quality relationships with external vendors and linguistic providers to ensure reliable and effective localization support.

San Jose, Ca, Us

• Develop and articulate a comprehensive product strategy and roadmap to guide the development and evolution of digital products.• Work with key business stakeholders in different regions to gather requirements and identify authoring, UX/UI and architecture needs.• Collaborate with key business stakeholders across regions to elicit requirements and define authoring, UX/UI, and architecture specifications for optimal product output.• Partner with Solution Architects to formulate scalable solutions, translating them into precise technical requirements for effective product development.• Ensure seamless alignment across functions by closely collaborating with marketing, designers, content authors, and technical teams on MVP definition, go-to-market strategy, and post-MVP feature priorities.• Craft and maintain Business and Functional requirements documents, use cases, product backlogs, and user stories to guide the product development process.• Innovate solutions to meet content strategy and localization requirements, identifying business needs and developing effective product solutions.• Lead post-implementation product enhancement efforts, including budgeting, prioritization, and collaboration with engineering teams to implement client-driven improvements.• Deliver internal and client project status reports, ensuring transparent communication on progress and milestones.• Provide valuable insights to clients and stakeholders on AEM best practices, offering guidance on solution scalability and strategies for long-term product growth.

Nashville, Tennessee, Us

• Facilitated Joint Application Development (JAD) sessions, requirements workshops, design reviews, defect triage, and orchestrated daily scrum, retrospective, sprint poker planning, sprint kick-offs, demos, and backlog refinement meetings as a Senior Agile Project Manager.• Provided strategic counsel to leadership and key stakeholders, guiding them in the adoption of Agile methodologies to enhance operational efficiency.• Coached and mentored teams, driving improvements in performance metrics, including accelerated development cycles, elevated quality standards, and an enhanced release cadence.• Successfully managed project timelines, maintaining transparent communication with the engineering team and clients to ensure satisfactory project progress.• Led an engineering team, overseeing the timely delivery of features while upholding high-quality standards, demonstrating a commitment to Agile principles.• Crafted comprehensive release notes and feature documentation, ensuring clarity and transparency in communication throughout the development and release process.

Charlotte, North Carolina, Us

• Led the successful migration, redesign of the corporate website and development of new customer tools, resulting in a modernized online presence and improved user engagement.• Developed comprehensive functional requirements documentation for digital projects, ensuring alignment with identified business needs and facilitating timely project deliveries.• Collaborated seamlessly with internal teams and external digital partners on multiple initiatives aimed at enhancing customer experience and elevating brand presence across digital channels.• Delivered insightful program and project status reports to the project team and company, fostering transparent communication and alignment on project goals and progress.• Led cross-functional collaboration with internal and external teams in the design, development, and implementation of digital projects, ensuring a cohesive and integrated approach to project execution.• Proactively identified and addressed potential risks, resolving technical issues promptly to maintain project timelines and ensure optimal performance.• Removed obstacles hindering team progress, ensuring a conducive environment for meeting project objectives and milestones.• Monitored and analyzed Data analytics, reporting identified issues and recommending areas for improvement to stakeholders, contributing to data-driven decision-making.

Chicago, Il, Us

• Developed strong working relationships with key stakeholders, ensuring early identification of potential risks, and facilitating collaborative discussions to assess and negotiate scope changes.• Led the migration, delivery and redesign of 900+ hotels website across 12 unique brands and 9 languages on Adobe AEM 6.3, demonstrating a meticulous and strategic approach to project leadership.• Guided the digital migration of Two Roads Hospitality – 100+ hotels – into the Hyatt ecosystem, overseeing the integration of booking capabilities, property websites, brand and loyalty systems, and guest Personal Area of Information (PAI) transfer.• Led initiatives to enhance website performance, implementing pre-release performance impact monitoring strategies to ensure optimal user experience.• Led efforts to enhance and deliver a centralized source for hotel property data records and delivered a centralized API, catering to both internal and external clients and streamlining data accessibility.• Steered Hyatt Digital compliance efforts, successfully implementing CCPA/GDPR protocols and ensuring adherence to data privacy regulations.• Developed and documented an accessibility best practice guide for developers and QA teams, promoting inclusivity in digital product development.• Led deployment teams in SCRUM methodology and project management, overseeing project kick-off meetings, requirements capture, sprint reviews, and post-project retrospectives. • Managed and collaborated on multiple security projects, driving the implementation of Governance Risk and Compliance toolsets to fortify organizational security. • Overhauled release deployment processes at an organizational level, enhancing efficiency and minimizing disruptions during product launches. • Collaborated with the management team to define and develop key reporting requirements, aligning reporting systems with strategic business objectives.

Chicago, Illinois, Us

• Fostered productive relationships with product owners and cross-functional team members, ensuring effective collaboration throughout the development process.• Monitored and supervised development activities, providing accurate estimates for resource allocation to optimize project planning.• Collaborated closely with the Quality Assurance team, developing effective solutions for testing to enhance product quality and reliability.• Documented business processes comprehensively, identifying areas for improvement and automation to streamline workflows and boost operational efficiency.• Led a successful GDPR compliance project from inception to delivery, showcasing leadership and technical expertise in ensuring data protection and regulatory adherence.• Played a pivotal role in the specification, design, implementation, and support of the product, actively contributing to the enhancement of existing features and overall product performance.

Lombard, Illinois, Us

• Guided deployment teams through AGILE methodology, orchestrating key project milestones, including project kick-off meetings, requirements capture, product backlog creation, sprint reviews, and post-project retrospectives.• Fostered collaboration with executive management and business units to optimize business value while ensuring compliance with regulatory requirements.• Empowered teams to self-organize, promoting autonomy and fostering a culture of ownership and accountability.• Teamed up with Operations teams to vigilantly monitor security threats, implementing updates to Azure security access management and infrastructure to fortify the overall security posture.

• Implemented Agile methodologies for seamless requirements gathering, analysis, and sprint planning, ensuring an iterative and collaborative development approach.• Collaborated closely with stakeholders and key customers to identify solutions that not only meet technical requirements but also drive additional business value.• Analysed and translated requirements into robust application and system designs, maintaining comprehensive architectural and non-functional requirements for seamless project integration.• Demonstrated end-to-end ownership of project deliveries to production, overseeing every aspect from analysis, planning, modelling, design, development, coding, testing, and debugging to documentation and deployment.

Chicago, Il, Us

• Collaborated with the project manager and stakeholders to collect and define requirements, construct sprint plans, manage backlog, and prioritize items in alignment with Agile methodologies.• Conducted risk and threat modelling assessments, implementing an Azure security model to fortify system resilience.• Initiated the establishment of code development and data migration methods, ensuring efficiency and accuracy in software deployment.• Played a key role in identifying and implementing business process improvements to enhance overall operational effectiveness.• Took charge of the end-to-end development lifecycle, contributing to the development, testing, and maintenance of application software while adhering to established processes.

Lombard, Illinois, Us

• Team lead for 5-8 members (Developers & QA) across different projects.• Worked closely with COO and stakeholders to redesign the 2 core management applications (Dispatch and Warranty).• Established a companywide communication for full project release and transparency.• Adopted agile development strategies like Scrum, Kanban, Continuous integration to allow building progressive user valuable products.• Coordinated with various departments and ensured delivery of projects on time.• Evaluated software development practices and ascertained that new software improves productivity.• Monitored team progress, adjust sprint/backlog, enforce deadline.• Personally worked on database redesign and implementation.• Helped develop core business logic, and identified opportunities to improve processes and reduce paperwork.• Ensured effective implementation of agile process, and facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.).• Facilitated meetings, managed deliverables, risk mitigation, and issues log.

Budget ManagementWorked closely with product owners and Business Analyst to facilitate merging of 2 company’s system and data.Worked with Release Manager and Product manager to define MVP and road map.Managed project timelines and communicate with management staff and clients to ensure project progress satisfactorily.Oversaw software developers’ progress on applications and applied principles of agile methodologies to keep project on track.Coached team in optimal time utilization through concepts of scrum and agile management methodologies.Led sprint reviews and daily scrum meetings to touch base with whole team and ensure that all members were performing satisfactorily.Supervision of internal and external project members: 5-10 on and 10-20 off site developer.Facilitated software transition for existing internal users by creating workshops.Managed and evaluated help-desk, training and site installation services.

Co-owner of a traditional restaurant in a ski resort (in the Alps)o Creation of new place identity and eventso Stock and Team Management: 4/7 employeeso Sales Revenue increaseDuring my last months as a developer for IT Euro Department, I was looking to do something challenging on the side of my expertise. With a parent (working in the food industry), who was looking for a side project as well, we decided to take the ownership of a small restaurant (~70 sittings) in a ski resort. The experience was very challenging and a totally new entrepreneurship perspective. Giving a modern but traditional identity to the restaurant, dealing with food supplies contractors, employees and managing the stock flow during large crowd period. Due to my work as a project coordinator and business analyst in Poland, I wasn’t able to work on site full time but managed to be present during the peak periods (school vacations).

Strasbourg, Grand Est, Fr

Development of Mainframe applications. Development of multiple business logic implementation on private .NET framework to ensure compatibility between COBOL services and .NET.Requirement documentation according to business needs.Creation of test cases.Correction of bugs. Development of new features in COBOL and C#.Technical specifications documentation. Job scheduling.Users formation.

Doctor Of Philosophy (Ph.D.), Computer Science

Master Of Computer Applications (M.C.A.), Computer Software Engineering & Business Analysis

Bachelor Of Engineering - Be, Computer Software Engineering