Transitioning from 7 years in technical support at Kenya Commercial Bank Group to cloud support and data engineering roles, I leverage my analytical skills to build secure data pipelines. Proficient in Python, R, SQL, and MongoDB, I have a solid foundation in AI/ML and data wrangling, and have explored big data frameworks such as Hadoop and Spark. My AWS Cloud Practitioner certification enhances my cloud skills, including experience with AWS VPC, S3, EC2, and AWS migration tools. I am also skilled in networking, with expertise in managing and troubleshooting network configurations. I am passionate about implementing security best practices throughout the data lifecycle, focusing on infrastructure automation, version control, and cloud architecture. Eager to learn from a collaborative team and contribute my technical abilities, data fluency, and understanding of secure data management practices, I am a strong candidate for cloud support and data engineering roles.

•Reduced COB time and ensured no downtime during system close of business for four countries.•Led and managed technology banking operations, ensuring the seamless functioning of the distributed computer environment in four countries.•Monitored ETL systems, ensuring successful extraction and loading of reports to EDWH.•Standardized troubleshooting and monitoring of financial solutions.

•Provided primary support and subject matter expertise on: Enterprise Messaging Services (MS Exchange Servers, Microsoft ActiveSync, Push Emails Services, MS Intune) O365 administration and related infrastructure, Email Archiving and E-discovery systems, Active Directory Services, Active Directory, Group Policy Objects (GPO), DHCP, IIS and DNS, Online Collaboration Systems – Teams, Microsoft Systems Center Configuration Manager, Patch Management, MS Threat Management Gateway, Internet Access and Publishing of websites, Quick-pay & E-statements, Forcepoint SMTP Gateway Platform, Microsoft Root Certificate Authority Server, E-banking channels email communications, and Meeting Room System.•Exchange/Office 365 support, maintenance, and administration (Account provisioning, migration from Exchange to office 365, distribution group creation). SharePoint administration and support.•Preparation, documentation and maintenance of computer hardware assets inventory and management standards as per the bank guidelines.•Liaising with external suppliers and vendors for the delivery and ongoing support and maintenance of relevant hardware and software.•Conducted research on software systems products to justify recommendations and to support purchasing efforts.•Reviewed applications performance indicators and implementing improvements, upgrades, enhancements and patches as required.•Collaborated with supervisors to escalate and address customer inquiries or technical issues•Configured hardware, devices, and software to set up work stations for employees•Generated reports to track performance and analyze trends•Tested new software and hardware prior to deployment•Responded to customer inquiries and provided technical assistance over phone and in person•Patched software and installed new versions to eliminate security problems and protect data•Created user/group emails and assigned permissions

•Provided second level user support to staff on software and hardware problems and enquiries throughout the bank (local and subsidiaries).•Provided second level support on Core Banking Systems•Managed the IT Call center tools; - telephone calls, emails and the service desk tool.•Established stringent access control management on user account creation, maintenance and termination on operating systems, applications, and databases to ensure information systems security, integrity, and confidentiality.•Implemented and supported identity and access management solution and processes in line with the identity life cycle management policies.•Designed, implemented, and supported privileged access management solution and processes in line with the privileged access management policies and ensure the principle of least privilege.•Performed and coordinated periodic user recertification exercises across the enterprise, report compliance failures to management and follow up for immediate remediation.•Performed periodic privileged access audits on the systems identifying excessive permissions granted and follow up for immediate remediation.•Assessed and implemented actions resulting from periodic user recertification exercises across the Kenya Commercial Bank group landscape.•Investigated, diagnosed and resolved all first level user management incidents assigned within the agreed timelines in the Service Level Agreement.•Provided input and feedback in gaps and enhancements to user Management•Defined, created, and delivered user management appropriate documentation to the defined Technology team standards and ensuring that new procedures are documented in an efficient and timely manner and that suitable version control is employed.•Created and delivered Service Catalogue, Client Support technical documentation and Knowledge base content and ensured its disseminated to users.•Created ITSM awareness and other IT applications across the business.