Alex Nesterovich Email & Phone Number

Warsaw, Pl

Warsaw, Pl

Warsaw, Mazowieckie, Poland

NordPass is a password manager offering a secure, end-to-end encrypted platform for passwords, passkeys, credit cards, and more.As a part of Product Trio (Product Manager, Product Designer, and Engineering Manager), I lead the design function in the NordPass Business stream, creating comprehensive cross-platform customer experience for the SMB segment, cultivate design and data-driven mindset within teams and elevate the design discipline both across the company and within the design department.

Kaseya helps companies simplify IT and provides customers with various B2B/B2E IT solutions.I led a complete cycle of design initiatives within cross-functional teams for various backup products, simplifying complex systems and addressing customer issues related to data management and monitoring.✦ Together with stakeholders, PM and engineers reconsidered the core product improving the information architecture, solving the problem of transparent access to essential data and revamping the system's UI.✦ Worked with CPO, PM, Data Analyst, and Tech Lead on formulating the vision, setting OKRs, mapping scenarios, and turning studies into UI to revitalize AI-powered killer feature within VSA RMM, re-implementation of which ultimately led to a 3x Churn Rate reduction.✦ Collaborating closely with designers and engineers, I helped bring the first iteration of cross-product design system to life and contributed 50+ components to the library.✦ Regularly and proactively conducted research, investigated issues, validated assumptions, and tested deliverables to build and ship new features.✦ Participated in the hiring and onboarding processes of designers.

Helpfull is a survey builder that effortlessly allows getting feedback from thousands of real people in minutes and helps customers make better decisions, providing detailed results and reports on every survey run.As the first designer in the startup, alongside BDM and CTO, I helped shape the UX strategy, design standards and visual language and launched the web version of the service leading the design efforts to take the product from 0 to 1.

Paralect launches start-ups providing ready-to-go product teams.As part of a start-up team, I led the design for 2 products taking them both to MVP through the ongoing research and iterations. Also, I actively contributed to design processes and initiated design critique & knowledge-sharing sessions.✦ Worked closely with peers to launch the omnichannel inbox that helped a group of beta SMBs get, on average, ~2x RCR and ~30% CLTV growth, reduced customer support & sales costs, and contributed to the cultivation of long-term relationships with clientele.✦ In co-op with PM and Tech Lead, designed the experience utilizing UXR methods and launched the advanced tool that successfully streamlined repetitive business processes and reduced ambiguity and bureaucracy.✦ In collaboration with developers, I designed and published atomic UI kits for each product.

Belitsoft is a software development company building custom software for startups and large companies in the USA, UK, Europe, and other locations. I led multiple projects, overseeing the end-to-end digital experience for both B2C and B2B customers, as well as addressing internal needs. Additionally, I enhanced design and communication processes and facilitated a series of in-house workshops on UX research.✦ Alongside stakeholders, PM, BA, and engineers built the EHR solution for a private clinic, which solved a range of third-party tools problems and reduced software-related operating costs by ~25%.✦ Worked closely with the dedicated product team on an internal all-in-one service for HR, Legal, and Finance teams that helped facilitate daily business processes, simplified new team members' onboarding, and contributed to reducing 1.5x software-related operating and transaction costs.✦ As a dedicated UX designer, I collaborated with the customer team to solve booking issues for a well-known hotel chain, resulting in a doubled Occupancy rate and growth in Customer Satisfaction (NPS, CSAT, CES).✦ Leading a squad of two designers and BA, I was involved in the process of redesigning the web-based system for remote real-time monitoring and GPS vehicle tracking, in which we streamlined navigation and interaction, simplified the learning process, enhanced interface informativeness, and reduced the chance of errors.✦ Partnered with customer's team leads to strategize, shape, and ship the onboarding experience for running a results management mobile app.✦ I conducted research sessions of interviews and JTBD workshops for a creative services and technology products provider to reveal the pitfalls users encountered using the system daily and pinpoint growth potential.

Lamanteam is a web agency that works with clients worldwide and focuses on areas such as medicine, fintech, and car dealerships.During the comprehensive brand redesign, I collaborated closely with the project manager, stakeholders, and engineers on developing a new website for a leading local dental clinic, aiming to meet both business and user needs.Over a four-month iterative cycle, through numerous interview sessions and user testing, I completely revamped the website's look and feel and enhanced its user experience. This led to a 2.5x increase in conversions and significantly boosted brand recognition.

Softarex Technologies is a full-cycle software development services provider.As a designer, I was responsible for both internal design projects and customer-facing design work for the company.✦ Together with stakeholders, design and engineering teams launched the new version of the corporate website, which increased conversion by ~10% and dropped the bounce rate of core pages from, on average, 56% to 29%.✦ Designed half a dozen landing pages end-to-end for the company's customers and partners.✦ As a part-time marketing team member, I established a new presentation format and designed marketing materials and merch.✦ Conducted research and user interviews and worked on usability improvements.

Worldwide

As an early-career enthusiast, I assisted numerous customers in designing websites and mobile apps, as well as creating marketing and POS materials, posters, and billboards. My focus was always on not just meeting but exceeding business objectives while ensuring a seamless experience for end-users.

Bachelor'S Degree, Finance, Stock Market

Design & Web Development