Imal M. Email & Phone Number

I am a diligent, result-driven individual with comprehensive international experience and education in IT services, technical field support, hardware maintenance and repair, systems administration, Azure cloud computing, and customer service. I am well versed in providing hands-on leadership and overseeing associated functions including on-site installation and upgrading, troubleshooting and configuration, network and server administration, process and system improvement, staff and user training, issue resolution, SLA compliance, team building, and relationship management. In addition, I am a strong communicator experienced in leading team members and managing critical relationships with diverse clients, colleagues, partners, and management teams at all levels. I have also been accountable for providing 24/7 on-call support involving IT maintenance and repair service requests, directing daily IT operations with a focus on streamlining efficiencies, developing and implementing wireless networks for major clients, and ensuring the timely resolution of customer issues and queries. Further, I am a detail-oriented professional capable of leveraging extensive industry experience and technical skills to drive the continued achievement of organizational objectives. I am known as a versatile contributor with experience in all IT services and field technical support functions, exceptional communication, and leadership skills, and a continued commitment to implementing industry best practices.