I have developed a broad skill set that includes sales, client management, project management, and customer support over my years of experience working for digital agencies. I started out teaching computer science and English language to O and A Level students, but I soon moved into the CMS development field. My career in design and development began with projects that I successfully acquired on my own through calculated sales tactics. I have mastered client relations and project management while thriving as an international customer support and sales specialist. I was able to assume the position of Business Unit Head in a respectable company at a young age because of my commitment to improving my communication skills and my comprehension of both technical and non-technical aspects of project management.In the process of finishing my bachelor's degree, I have effectively met every goal set by the organizations I have worked for. I now oversee client relationships, manage several projects, and use innovative strategies to promote the growth of new business. My success in the constantly evolving digital landscape has been largely attributed to my passion for lifelong learning and adaptability.
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Business And Operations HeadInnsol GlobalKarachi, Pk -
Business Unit HeadInnsol Global Nov 2023 - Present- Develop and implement effective sales strategies to achieve revenue targets. - Oversee project timelines, resources, and deliverables for seamless coordination between sales and projects.- Cultivate and maintain strong client relationships, ensuring satisfaction throughout the project lifecycle.- Collaborate with cross-functional teams to streamline communication and enhance efficiency.- Monitor project performance and sales results, analyzing data for areas of improvement. -
Cms DeveloperSelf-Employed May 2022 - PresentUnited StatesSpecialized in CMS development including WordPress, Joomla, Drupal, Webflow, Wix and Shopify.Proficient in creating custom themes and plugins to enhance website functionality.Experienced in building responsive websites that are SEO-friendly and optimized for speed.Expertise in e-commerce website development and integration with payment gateways and third-party tools.Skilled in migrating websites from one CMS to another without losing data or functionality.Knowledgeable in on-page SEO optimization and content management best practices.Strong focus on user experience (UX) and mobile-first designs.Proficient in troubleshooting, bug fixing, and security updates for CMS platforms.Ability to work independently, providing timely project delivery with clear communication.Extensive experience working with international clients on custom CMS solutions.
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International Sales SpecialistDesk Work Solution May 2023 - Nov 2023Karāchi, Sindh, Pakistan- Drive international sales efforts by promoting and selling application and web services through diverse platforms including Bark, Freelancer, Upwork, and Facebook.- Generate high-quality leads and proactively initiate contact with potential clients.- Craft and present tailored proposals, effectively communicating the value of our services.- Guide clients through the sales process, addressing inquiries and concerns to facilitate deal closure.- Collaborate cross-functionally to ensure a smooth transition from lead to service delivery.- Employ strategic negotiation to achieve favorable terms while meeting company objectives.- Maintain meticulous records of interactions and sales activities using CRM software.- Exceed individual and team sales targets, contributing to company growth. -
Sales Team LeadHanger Pakistan Jun 2022 - Aug 2023Karāchi, Sindh, PakistanOversee the sales team's daily activities, provide guidance, and mentorship to team members to ensure consistent performance and professional growth.Execute sales strategies and initiatives in alignment with company goals, monitor progress, and make necessary adjustments to achieve or exceed sales targets.Overseeing the timely and effective resolution of customer inquiries, concerns, and complaints.Facilitate the training and on-boarding of new team members, ensuring they are equipped with product knowledge, sales techniques, and company policies.Stay updated on industry trends, competitive landscape, and customer preferences to make informed decisions that contribute to the company's competitive edge.Collaborate with marketing, inventory, and other relevant departments to ensure seamless operations, accurate stock levels, and effective promotional activities. -
Customer Service RepresentativeHanger Pakistan May 2021 - Jun 2022Karāchi, Sindh, PakistanSupervising and guiding customer service representatives, ensuring they possess the necessary skills and knowledge to provide exceptional serviceOverseeing the timely and effective resolution of customer inquiries, concerns, and complaints.Stay updated on industry trends, competitive landscape, and customer preferences to make informed decisions that contribute to the company's competitive edge. -
Private TutorAcademy Apr 2018 - Jul 2023KarachiProvide instructions to individual or small groups of students to improve academic performance.Identify, develop, or implement intervention strategies, tutoring plans, or individualized education plans for students.Prepare lesson plans or learning modules for tutoring sessions according to student's needs and goals.Improved results in less than 3 months
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Sales RepresentativeR.A.M Enterprises May 2020 - Jun 2021Karāchi, Sindh, Pakistan- Maintain and nurture relationships with existing clients, ensuring regular communication to understand their requirements, address concerns, and provide excellent customer service. -Identify and pursue new business opportunities by researching potential clients, attending industry events, and conducting market analysis. - Generate leads, pitch products, and convert prospects into loyal customers.- Set and meet sales targets on a monthly and quarterly basis, effectively managing the sales pipeline, negotiating terms, and closing deals to drive revenue growth.- Possess a deep understanding of the company's garment accessory product offerings. Deliver compelling product presentations, highlighting unique features and benefits to prospective and existing clients.- Work closely with production, design, and marketing teams to coordinate product development, ensure timely order fulfillment, and align sales strategies with the overall business goals.
Imam Omer Education Details
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Computer Science -
Cedar CollegeComputer Science -
Computer Science
Frequently Asked Questions about Imam Omer
What company does Imam Omer work for?
Imam Omer works for Innsol Global
What is Imam Omer's role at the current company?
Imam Omer's current role is Business and Operations Head.
What schools did Imam Omer attend?
Imam Omer attended Dha Suffa University, Cedar College, Happy Home School.
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