Kate Otting Email and Phone Number
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I believe in the power of mediation to illuminate lasting and sustainable solutions to conflict that all parties can embrace. While most people fear conflict, I have witnessed individuals build confidence to engage wisely and compassionately through even the most seemingly intractable conflicts. A champion of organizational and community harmony-building, I foster client-centered strategies that transform conflicts into elegant solutions. My toolbox includes keen listening skills, omnipartiality and 25 years as a conflict management professional. Promoting harmony in organizations is my life's work.As Director of Mediation for Phoenix-OAT, I have built a program aimed at improving community relationships with and faith in Phoenix police through conversations facilitated by seasoned mediators.In 2004, I founded Interaction Management Associates to foster effective conflict engagement in organizations around the world of all sizes and stages of development. We apply years of expertise, managing a wide range of disputes that evolve within organizations, including systemic employee conflicts, discrimination, disagreements with clients/consumers and public policy issues. I am also a Faculty Associate at Arizona State University and a Research Fellow and Lecturer at Nelson Mandela University, where I'm pursuing a doctorate in Development Studies. Previously, I was Acting Deputy Ombudsman for an agency of the Arizona Legislative Council. I’ve trained mediators throughout the world. I hold a Master's Degree in international administration and am a CLEAR-certified investigator. I serve on the US Postal Service Employee Mediation REDRESS panel. I was Director of Conflict Management Programs for both the Arizona Attorney General and for the Iowa Peace Institute. In the 1990s, I was also Vice President for International Services for the International Center for Community Journalism. My mediation experience includes civil rights, family and community disputes. I’ve led programs for local and international groups in sectors public and private. I’ve been a Peace Corps Volunteer, den leader, PTA president, coach and little league supporter. I've served on boards of local, national and international organizations. I was featured in the PBS documentary "The American Promise" for my work in school violence prevention. I’m a Past President of Arizona Association for Conflict Resolution and a fellow of Global Community Development Partnership.Specialties: Mediation, conflict management, facilitation, training and research.
City Of Phoenix
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Director Of Mediation, Phoenix-OatCity Of Phoenix Feb 2023 - PresentPhoenix, Arizona, United States
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Senior Consultant And CeoInteraction Management Associates Nov 2004 - PresentTempe, Arizona, UsIndustry leaders with a state-of-the-art platform that provides mediator skill-building and training to over 300 participants, of all levels, around the world. Our coaches, from diverse backgrounds and regions, facilitate expert instruction, feedback and discussion in small group settings, scheduled at participants' convenience. Training is open for enrollment.We also help organizations improve interactions and reduce the costs associated with conflict.CEO, lead mediator and trainer. Responsible for developing contracts and providing dispute resolution services to a range of clients, from top-tier management of multinational organizations to local government entities. Recognized for superb delivery of customized workshops, training materials and mediation services. -
Expert Roster, South Sudan TeamConflict Prevention Africa Nov 2017 - Present -
Faculty AssociateArizona State University Aug 2015 - PresentLecturer in the College of Public Service & Community Solutions. Fellow of the Global Community Development Partnership with Fen Chia University in Taiwan. Visiting scholar in the 2017 GCDP global tour. -
Research Fellow And LecturerNelson Mandela University May 2014 - PresentPort Elizabeth Area, South Africa -
Senior Investigator - OmbudsmanArizona Ombudsman Citizens Aide Oct 2010 - Mar 2014Phoenix, Arizona AreaOtting served as an investigator for the Arizona Ombudsman - Citizens' Aide, an independent and impartial dispute resolver. It is the ombudsman's job to aid in the resolution of problems in a nonadversarial manner. The office is an independent agency of the Arizona Legislature. Otting handled over 700 cases per year in this capacity, with an agreement rate of over 95%. As the lead investigator, Otting authored the landmark Report of Investigation of the Arizona Medical Board, #1202725.
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Deputy Ombudsman (Acting)Arizona Ombudsman Citizens Aide Jul 2011 - Jul 2012Phoenix, Arizona Area
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Associate FacultyLamson College Oct 2008 - 2010Taught communication, law, business management and dispute resolution courses as well as writing curriculum and running seminars on conflict management and mediation.
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Associate FacultySouth Mountain Community College 2004 - 2007Phoenix, Arizona Area -
Director Of Conflict Management ProgramsArizona Attorney General'S Office Nov 2001 - Nov 2004Phoenix, Arizona AreaManaging a team of mediators around the state, Otting directed the conflict management program for the Arizona Attorney General's Civil Rights Division. She was responsible for 2000+ mediation cases per year, including discrimination claims through Housing and Urban Development (HUD), Americans with Disabilities Act (ADA) and Equal Employment Opportunity (EEOC). She also managed intergovernmental contracts to mediate cases for other state agencies, including Registrar of Contractors and Structural Pest Control. Under her direction, the program's agreement rate rose from 87% to 91% and achieved overall client satisfaction rate of 99%. Under an intergovernmental contract with the Arizona Supreme Court, she wrote curriculum for and coordinated training of mediators for courts throughout the state. She sat on Arizona Supreme Court Advisory Committees on Alternative Dispute Resolution and Domestic Relations Reform. -
Director Of Conflict ResolutionIowa Peace Institute Oct 1993 - Jul 2000Grinnell, IowaDirected mediation program of state agency founded by Iowa legislature and Lt. Governor. Directed school conflict resolution, general mediation training and other fee-for-service programs. Managed a team of staff mediators, trainers and student interns. Trained mediators for courts, schools and public agencies throughout the state. Developed training curriculum and manual. Responsible for providing cross-cultural and mediation training programs to international visitors, diplomats and scholars, including Under Secretary of the former Organization of African Unity (now African Union). Featured in PBS documentary for success in managing statewide peer mediator program. Grant review panelist for the US Institute of Peace.
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Vice President For International ServicesInternational Center For Community Journalism 1993 - 1994Recruited by former Lt. Governor to launch agency aimed to build free press in post-Soviet era. Wrote successful federal grants which enabled journalism fellows from former Soviet Union to intern in community media outlets in Iowa. Recruited participants from Bulgaria, Mongolia, Ukraine, and Republic of Georgia. Worked with university professors, undergraduate students and graduate students. Directed cross-cultural training for fellows in their home countries as well as in the U.S. Responsible for placement of fellows in media outlets around the U.S. Led international journalists on field excursions to major media outlets throughout the U.S. Agency closed after grant funding from US Information Agency expired.
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Small Enterprise DevelopmentPeace Corps May 1986 - May 1988Togo, West AfricaServing the eastern Savannah Region of Togo, Otting worked with local cooperative extension agents of the Togolese Government on Small Enterprise Development Projects. The purpose of the projects were to empower farmers, weaving cooperatives and other small business enterprises and their social service providers to identify community needs and to respond to those needs with appropriate support. Ultimately, each group helped build human resources capacity for families and rural communities, in order to alleviate poverty and increase income levels of families. While there, she learned that many of the men lost their livelihood due to river blindness. Otting worked with a World Health Organization pilot who agreed to test and treat the local river for the parasite. She also worked with a German organization that helped blind farmers re-learn farming skills so that they could manage small garden plots near the river. She conducted a needs assessment, held village meetings and had widespread support of local leaders as well as the women and men of the village.
Kate Otting Skills
Kate Otting Education Details
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Strauss Institute For Dispute Resolution -
Conflict Resolution, Training And International Education -
Japanese Language Immersion -
Management And Psychology
Frequently Asked Questions about Kate Otting
What company does Kate Otting work for?
Kate Otting works for City Of Phoenix
What is Kate Otting's role at the current company?
Kate Otting's current role is 20+ years of helping people discover their most elegant and wise resolutions to conflicts..
What is Kate Otting's email address?
Kate Otting's email address is ka****@****asu.edu
What is Kate Otting's direct phone number?
Kate Otting's direct phone number is +148055*****
What schools did Kate Otting attend?
Kate Otting attended Nelson Mandela University, Pepperdine Law, School For International Training, Himeji Dokkyo University, College Of Saint Benedict And Saint John's University.
What skills is Kate Otting known for?
Kate Otting has skills like Conflict Resolution, Leadership Development, Training, Mediation, Conflict Management, Nonprofits, Public Speaking, Government, Alternative Dispute Resolution, Policy Analysis, Community Outreach, Policy.
Who are Kate Otting's colleagues?
Kate Otting's colleagues are Drew Blas, James Lawson, Candice Sumpter, Brandon Scott Woodford, Amber Campbell, Hezel Gomez, Rosemary` Rivera.
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