Working as a Merchant support executive in an e-commerce cum banking process. Onboarding new merchants with the client by validating the merchant details from agreement, performing KYC of merchant & validating the IBAN details. Off- boarding of existing merchants through cancellation or termination. Live merchant changes (LMC), when the merchant is still active in the market. Changing the details as per merchant and client requirements.

Working as a Dispute resolution expert in an e-commerce cum banking process. Analysis of all the data provided by the customers regarding their problems & providing solutions through advance handling of dispute. Tracking of the package on various logistic companies website. Managing customers data efficiently without any error.