Iman Aghilian Email & Phone Number

I am an IT Specialist and Project Manager with over 10 years of experience driving innovation, leading cross-functional teams, and delivering exceptional technical solutions. My expertise spans IT service management, project leadership, and customer-centric technology solutions, enabling organizations to achieve operational excellence and sustainable growth.As a Senior Smartphone Repair Technician at TELUS (MobileKlinik), I specialize in diagnosing and resolving complex hardware and software issues for Apple and Android devices. My leadership in training and mentoring technicians has enhanced team productivity and customer satisfaction. I’ve also contributed to an 80% increase in wireless plan sales by leveraging effective stakeholder engagement and strategic customer interactions.Previously, as IT Manager at Sina Hospital, I led transformative IT initiatives, including the implementation of an Electronic Health Records (EHR) system, reducing system downtime by 30% and generating over $200,000 in annual cost savings. My work in strengthening cybersecurity and implementing disaster recovery protocols has positioned me as a reliable leader in safeguarding organizational assets.I hold a Master’s degree in Leadership in Business from Trinity Western University and multiple industry certifications, including Google Project Management Professional, IBM IT Project Manager Professional, and Apple Certified Level 87 Repair Technician. These credentials underscore my commitment to continuous learning and delivering best-in-class technology solutions.Passionate about bridging the gap between technology and business goals, I thrive in fast-paced environments where I can solve complex challenges, inspire innovation, and drive impactful results. Let’s connect to explore opportunities to collaborate and create meaningful solutions in the IT and technology space.