- Demonstrate proficiency in banking products and services, including checking and savings accounts, credit cards, loans, and online banking platforms, to effectively address client needs and inquiries.- Assist clients with account maintenance tasks such as account inquiries, balance transfers, transaction disputes, and account closures, ensuring accuracy and compliance with bank policies and procedures.- Proactively identify opportunities to educate clients on new products, services, and digital banking features, resulting in increased product adoption and client satisfaction.- Utilize active listening and problem-solving skills to de-escalate challenging situations and turn negative experiences into positive outcomes for clients, resulting in improved customer retention and loyalty.- Consistently meet or exceed key performance indicators (KPIs) such as call volume, average handling time, first call resolution, and customer satisfaction scores, contributing to the overall success of the call center team.- Collaborate with cross-functional teams to escalate complex issues, coordinate follow-up actions, and ensure timely resolution for clients, maintaining a high level of professionalism and communication throughout the process.- Maintain accurate and detailed records of client interactions and transactions using CRM software, adhering to regulatory requirements and data privacy standards.

Partnered with a local commercial cleaning in helping them increase revenue and market exposure by building their website along with my team. This has helped the business maintain and attract new customers by providing them with an easy booking system. Collaborated with a nonprofit organization to design and implement a secure online donations platform, helping to build trust and credibility with donors while streamlining the donation process.Worked with clients to understand their individual needs and goals and provided personalized advice and recommendations.Fostered long-term relationships with clients, serving as a dedicated point of contact and working proactively to ensure their satisfaction and ongoing success.