Business Intelligence and analytics professional with 15 plus years' experience in Healthcare analytics (Practice Management and Clinical Outcome); seasoned expert in managing all phases of the development life cycle including dashboard development, physical and logical model designs, project planning, documentation, organization and management.

Operations Manager- managing four units related to operations: Supply Chain, Customer Service, Warehouse, Distribution- Generate revenue by coaching staff on effective, prospecting and lead development strategies- Monitor employees’ productivity and optimize procedures to reduce cost.- Consistently meet or exceed objectives.- Maximize time and efficiency by revamping delivery schedules and workload.- Increase productivity by not less of 30% and simultaneously reduce head… Show more Operations Manager- managing four units related to operations: Supply Chain, Customer Service, Warehouse, Distribution- Generate revenue by coaching staff on effective, prospecting and lead development strategies- Monitor employees’ productivity and optimize procedures to reduce cost.- Consistently meet or exceed objectives.- Maximize time and efficiency by revamping delivery schedules and workload.- Increase productivity by not less of 30% and simultaneously reduce head counts by 10%.- Oversaw development of area routes for internal delivery together with import deliveries.- Manage a balanced Inventory capital that could serve Sales trends reducing expiry wastes.- Highlight on objectives that could enhance sales targeting and achievements.- Increase employee’s knowledge and technology usage through SAP or other reporting tools.- Manage holding completely tracking reports that would increase monitoring and corrections.- Effectively controlled cost and developed operating budgets.- Held high communication level between all other departments (Sales, Finance, Regulatory, and Technical) and initiate template reports that would minimize risk and improve high professionalism.- Maintain High trust and customer Service satisfaction through our high professionalism, transparency clear policy and procedure communications.- Align our flow of work with all GSDP and Safety Regulations that could maintain our high quality department audit.- Planning Supply Chain demand and Orders considering all items affecting sales.- Handling Monthly meetings with suppliers as objective of enhancing Processes and developing cordial relationship with them.- Checking that a supplier has valid insurance certificates, bank details & certificates.- Keeping accurate records of products, Certificates, Regulatory issues, contracts, pricing and invoicing information.- Bringing products via the supply chain to market on time and in the correct quantity. Show less

Position Overview From 2012 till end of 20142012-2013 worked under Sales planning senior Supervisor(reporting to Country Sales manager) position then promoted into Business intelligence Senior Supervisor(Reporting to General Manager).Stage of analysis,involvement and Business scope is wider.- responsible for the collection, analysis, and reporting of sales related data in an on-going effort to increase overall sales productivity.- must collect sales records and evaluate… Show more Position Overview From 2012 till end of 20142012-2013 worked under Sales planning senior Supervisor(reporting to Country Sales manager) position then promoted into Business intelligence Senior Supervisor(Reporting to General Manager).Stage of analysis,involvement and Business scope is wider.- responsible for the collection, analysis, and reporting of sales related data in an on-going effort to increase overall sales productivity.- must collect sales records and evaluate performance based on the development and tracking of key performance indicators to enhance the understanding of the business and to improve decision-making. - Will create both standardized & custom reports, conduct sales analysis, provide support for internal customers and assess future needs and data integrity.- Must develop standardized tools, methodologies and business processes aimed at improving operational efficiency. I- Reporting :a. Monthly Consolidated Sales Report Lebanon (achv%, Growth, effect of Price erosion or shortages etc...)b. Monthly Uploading SAP Figures(Actual-Forecast-Budget)c. Monthly Consolidated YTD Out of stock values per lineII- Sales Performance:a. Collect, analyze, evaluate and report Sales Performance related to sales Force in order to increase sales productivity and efficiency.b. Assist management in developing and reviewing the sales budget and rolling sales forecast c. Develop models and reporting structure III- CRM a. Dashboard Monthly Report, and other weekly reports that support enhancing SFEb. Arrange technical support for enhancing any request related to CRMc. Coordinate all CRM needs between Sales Department and CRM Support Jordan.d. Arrange updates IN CRM that reflect Sales Structure changes.e. Coordinate implementation for any reports upon request or need.IV- Drugstores Sales and CollectionsV- IMS Reports, implementation, analysis and Reading.(have direct access on IMS Software) Show less

Senior Operations Supervisor Reporting To Finance and Operations Manager- (prior to General manager)Supervisor on three units in operation(Customer Service, Warehouse and Distribution Unit) Handle Responsibility of Supply Chain unit.I- Supply Chain Planning and Logistics Part:a. Organize Shipping Planb. Arrange monthly sufficiency report analysis.c. Follow up with the technical department the registration and regulatory shipping issues.d. Tender business supply… Show more Senior Operations Supervisor Reporting To Finance and Operations Manager- (prior to General manager)Supervisor on three units in operation(Customer Service, Warehouse and Distribution Unit) Handle Responsibility of Supply Chain unit.I- Supply Chain Planning and Logistics Part:a. Organize Shipping Planb. Arrange monthly sufficiency report analysis.c. Follow up with the technical department the registration and regulatory shipping issues.d. Tender business supply and shipping issues.e. Follow up with the suppliers on monthly basis the outstanding orders in order to have the shipping orders on time.f. Follow up all Logistics part related to releasing shipment processes. - Revising Shipping documents versus technical and regulatory requirements. - Prepare all documents needed to finalize MOH procedures. - Preparing and settling stamp denomination of Pharmacists and Physicians Syndicates. - Preparing and settling custom clearing fees.g. Coordination with the warehouse receiving shipments.h. Providing the warehouse MOH Price Reference.i. Follow up logistics part related to customs through our clearing agent.j. Restore stamp denomination fees for cancelled invoices, Samples, or Expired Goods.k. Export and Re-Export processes.l. Monthly Reporting In transit Shipment report.II- Customer Service Unit-Call Center Unit- warehouse and distribution Supervisor Follow Up all Processes Related and responsible about staff related:Receiving and execution and releasing of Sales Orders,monitor its within SOP related to FG.Monitor Preparation phase and generating invoice by warehouse/Distribution Units.Finally Control Receiving phase by Customer.Receiving and solving Customer Claims.Return Vouchers (Exchange,Sales Returns, Delivery Notes)Filing and Archiving System.Schedule Call Center calls to customers.Inventory Count,Products location and Organization. Show less

Performing data entry in SPSS, data analysis and reports.Preparing Lectures and PowerPoint Presentations.References :- Dr. Adel Berbari.- Dr. Majida Al-Daouk.

Correspondence- Managing – Follow up Shipments Orders Cost and Management Studies, Sales Analysis, Product Purchasing Study.

Correspondence, Arbitration, Documents study in order to make backup for new forms for data entry for secretaries.Scanning then Integration using Comasys System for data entry and browsing.

Feasibility Study, Planning, Studying Benefit Cost for Hotel & Restaurant Accounting – Management Researches for new Project. Programming of Forms using Access and Visual Basic.