Iman Ali Email & Phone Number

Remote

• Co-led process optimization initiatives for the Federal Audit Clearinghouse (FAC), by improving Help Desk workflows in partnership with CX/UX teams, enhancing response macros in Zendesk, and reducing traffic through.
• Synthesized information from slide decks, meeting notes, and stakeholder input to define clear timelines, assign responsibilities, and promote transparency across the client, Advisory Committee, and federal agencies.
• Designed and implemented FAC onboarding materials, including a slide deck and tracker, to standardize training and ensure seamless integration for new team members.
• Restructured Advisory Committee meetings in collaboration with the team to enhance productivity for internal stakeholders and external committee members. Created essential collateral, including email templates, agenda.

Remote

• Led strategic communication initiatives as the Site Support Liaison for the transition of VA sites to a centralized IT system, IRBNet, ensuring seamless integration and providing nationwide support.
• Served as the primary liaison for high-profile VAHCS transitions, overseeing the implementation ofcommunication strategies and meticulously documenting meeting minutes to ensure alignment with organizational objectives.
• Played a key role in facilitating communications related to the use of IRBNet, ensuring VA site POCs were updated with changes to the system, new features to dashboards, and any pertinent information.
• Spearheaded change management efforts during VAMC's transition to IRBNet, significantly improving completion metrics at select sites through proactive communication and support.
• Created Standard Operating Procedures (SOPs) and job aids to streamline processes and ensure consistency in communication practices for internal and external use.
• Demonstrated leadership in developing comprehensive communication deliverables, aligning with client needs and industry standards to drive successful project outcomes.

Washington DC-Baltimore Area

• Diligently examined, processed, and monitored patient data with precision and efficiency, investigating over 400 confirmed Covid-19 cases among 10 DC Public Schools students and staff.
• Orchestrated the efficient entry of data into Quickbase, optimizing case interviews and promptly recording information about close contacts in the internal system.
• Implemented a robust protocol for reaching out to newly diagnosed COVID-19 cases, meticulouslydocumenting contact attempts and timelines.
• Provided diagnosed individuals with information in strict adherence to DC protocol, contributing to thelocal health department's effective contact tracing efforts. Thoroughly examined, processed, andmonitored patient.

Fairfax, Virginia, United States

• Exemplified compliance with HIPAA privacy and security regulations in the meticulous handling of sensitive patient information. Achieved successful pre-authorizations from insurance companies and conducted financial.
• Efficiently navigated the EPIC EMR system, ensuring the accurate management, maintenance, and updates of personal and financial details provided by patients.
• Proactively managed patient complaints by conducting thorough investigations and collaborating with medical personnel, leading to the formulation of effective resolutions.
• Championed the optimization of the Pediatric Neurology patient scheduling system, fostering enhanced efficiency and transparency for parents, thereby ensuring a thorough understanding of appointments in advance of.

Fairfax, Virginia

• Utilized EMR systems, including EPIC and GEMMS, to retrieve patient data, ensuring strict confidentiality in alignment with HIPAA regulations.
• Organized and validated patient appointments efficiently, demonstrating adept coordination of schedules between patients and healthcare practitioners.
• Played a pivotal role in ensuring seamless hospital and clinic operations, applying exceptional customer service insight and comprehensive system expertise.
• Acquired benefit details and pre-authorization documentation from insurance entities, facilitating optimal patient care

Alexandria, Virginia

• Enforced classroom routines to keep students on schedule and operating at a consistent level.
• Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
• Engaged students in discussions to promote interest and drive learning.

Fairfax, Virginia

• Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
• Worked well in team environment as well as independently.
• Completed assigned duties and consistently produced high volume of work to support daily business needs.

Arlington, Virginia

• Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.