Iman Ali Email & Phone Number

Falls Church, Va, Us

Remote

• Co-led process optimization initiatives for the Federal Audit Clearinghouse (FAC), by improving Help Desk workflows in partnership with CX/UX teams, enhancing response macros in Zendesk, and reducing traffic through intuitive website improvements and SOP implementation for data access requests.• Synthesized information from slide decks, meeting notes, and stakeholder input to define clear timelines, assign responsibilities, and promote transparency across the client, Advisory Committee, and federal agencies.• Designed and implemented FAC onboarding materials, including a slide deck and tracker, to standardize training and ensure seamless integration for new team members.• Restructured Advisory Committee meetings in collaboration with the team to enhance productivity for internal stakeholders and external committee members. Created essential collateral, including email templates, agenda templates, and detailed meeting minutes, to ensure seamless coordination and documentation during monthly sessions.

Remote

• Led strategic communication initiatives as the Site Support Liaison for the transition of VA sites to a centralized IT system, IRBNet, ensuring seamless integration and providing nationwide support.• Served as the primary liaison for high-profile VAHCS transitions, overseeing the implementation ofcommunication strategies and meticulously documenting meeting minutes to ensure alignment with organizational objectives.• Played a key role in facilitating communications related to the use of IRBNet, ensuring VA site POCs were updated with changes to the system, new features to dashboards, and any pertinent information.• Spearheaded change management efforts during VAMC's transition to IRBNet, significantly improving completion metrics at select sites through proactive communication and support.• Created Standard Operating Procedures (SOPs) and job aids to streamline processes and ensure consistency in communication practices for internal and external use.• Demonstrated leadership in developing comprehensive communication deliverables, aligning with client needs and industry standards to drive successful project outcomes.

Washington Dc-Baltimore Area

• Diligently examined, processed, and monitored patient data with precision and efficiency, investigating over 400 confirmed Covid-19 cases among 10 DC Public Schools students and staff.• Orchestrated the efficient entry of data into Quickbase, optimizing case interviews and promptly recording information about close contacts in the internal system.• Implemented a robust protocol for reaching out to newly diagnosed COVID-19 cases, meticulouslydocumenting contact attempts and timelines.• Provided diagnosed individuals with information in strict adherence to DC protocol, contributing to thelocal health department's effective contact tracing efforts. Thoroughly examined, processed, andmonitored patient data with precision and efficiency.

Fairfax, Virginia, United States

• Exemplified compliance with HIPAA privacy and security regulations in the meticulous handling of sensitive patient information. Achieved successful pre-authorizations from insurance companies and conducted financial assessments for an average of 20 patients daily.• Efficiently navigated the EPIC EMR system, ensuring the accurate management, maintenance, and updates of personal and financial details provided by patients.• Proactively managed patient complaints by conducting thorough investigations and collaborating with medical personnel, leading to the formulation of effective resolutions.• Championed the optimization of the Pediatric Neurology patient scheduling system, fostering enhanced efficiency and transparency for parents, thereby ensuring a thorough understanding of appointments in advance of patient arrivals.

Fairfax, Virginia

• Utilized EMR systems, including EPIC and GEMMS, to retrieve patient data, ensuring strict confidentiality in alignment with HIPAA regulations.• Organized and validated patient appointments efficiently, demonstrating adept coordination of schedules between patients and healthcare practitioners.• Played a pivotal role in ensuring seamless hospital and clinic operations, applying exceptional customer service insight and comprehensive system expertise.• Acquired benefit details and pre-authorization documentation from insurance entities, facilitating optimal patient care

Alexandria, Virginia

• Enforced classroom routines to keep students on schedule and operating at a consistent level.• Implemented lesson plans assigned by classroom teacher to educate students about key concepts.• Engaged students in discussions to promote interest and drive learning.

Fairfax, Virginia

• Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.• Worked well in team environment as well as independently.• Completed assigned duties and consistently produced high volume of work to support daily business needs.

Arlington, Virginia

• Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.• Responded to patient alarms and needs-assessment requests to identify course of treatment.• Documented patient intake and dietary requirements and aided with feeding and monitoring.