Imane E. Email & Phone Number

France

Kirchberg, Luxembourg

Portfolio Officer Belgium.

Kirchberg, Luxembourg

Responsible for planning and managing the daily operations of the company to align with the bank's mission and strategic objectives. Setting direction and managing performance to achieve the bank's goals, with a particular focus on continuous performance improvement.• Identifying and prioritizing product and service improvement opportunities and creating plans for implementation;• Utilising comprehensive knowledge of the company's internal operations to develop forward-looking focus for business;• Supporting bank strategy, proactively identifying and managing areas of risk;• Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions;• Communicating changes to operational requirements and their impact on relevant processes and controls.

Differdange, Luxembourg

• Customer Service apprentice;• Process customer orders, entry of orders into the ERP system (SAP);• Help resolve customer claims with the collaboration of other departments (Salesforce);• Issue credit notes where required and approved ;• Update of customer data base.

Augny, Grand Est, France

• Handle incoming/outgoing calls and transfer calls based on the request;• Ensure the reception, information, and assistance of users/members/clients;• Proceed with the qualification of requests;• Process incoming emails (quote requests, invoices, complaints...);• Respond to reviews posted by clients on specific platforms.

Metz, Grand Est, France

• Receive customer requests by phone, email, chat or mail ; • Analyze the request and propose an appropriate response to the customer ;• Perform the necessary actions and offer additional services ; • Save the information in the client's file.

Gemeente Gouda, South Holland, Netherlands