Iman Halim Email & Phone Number

Sungai Buloh, Selangor, Malaysia

Oversee shipping and logistics operations activity for Finished Goods section

- Successfully resolved dispute cases related to damage claims by implementing effective negotiation strategies with consignees, forwarders, and shipping lines.- Oversaw disputed cases progress by leveraging Microsoft Excel, PowerPoint and Word to optimize monitoring processes, ensuring resolution within a 14-working-day timeframe.- Attended a remarkable 30% reduction in total damage claim costs at the Port Klang branch, contributing significantly to the company's cost-saving objectives.- Led a task force overseeing total loss events and claims from shipping lines within the Total Loss coverage, fostering transparent communication among the insurance broker and consignee.- Negotiated with the insurance broker to align with container Depreciated Replacement Value (DRV) cost requested by the shipping line, ensuring prompt disbursement of claims within a 3-month timeframe.- Supervised the development of a mobile app for Equipment Interchange Receipt Library (EIRL) to enhance container inspection processes, streamlining operations and increasing efficiency.- Spearheaded a critical project involving the creation of a live company dashboard report in collaboration with data analysts. Transformed complex raw data from damage claims into concise and accurate invoice amounts, providing valuable insights for decision-making and analysis.- Played an instrumental role in promoting seamless operations and minimizing financial losses through meticulous management of damage claims and the implementation of strategic solutions.

- Collaborated closely with senior team members to effectively handle and resolve disputes arising from damage invoices with consignees and forwarders, contributing to improved client relations and streamlined operations.- Developed a structured process flow for the CLA portal users, enabling efficient retrieval of damage photos and streamlined payment processing, resulting in enhanced operational efficiency and smoother workflow.- Demonstrated strong organizational skills by consistently producing accurate and insightful weekly reports on damage claims, providing valuable data for decision-making and performance evaluation.- Significantly enhanced productivity by transforming the time-intensive task of report preparation into a mere 45-minute process. - Achieved this by implementing simplified formulas in Microsoft Excel, showcasing adeptness in data management and software utilization.- Contributed to the optimization of damage claim procedures, fostering a more seamless and organized approach to handling claims, and ultimately supporting the overall efficiency and effectiveness of the team's operations.

Bachelor In Industrial Logistics, Logistics, Materials, And Supply Chain Management

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management

Master'S Degree, Multi-/Interdisciplinary Studies, General