Imani Brown Email and Phone Number

Full time role providing technical support to users of a SaaS database product designed to carry out the daily functions of a membership-based organization. Responsibilities include:• Troubleshooting various technical issues via phone, chat, and ticket queues.• Providing the customer with best-use practices to apply to their specific membership setup• Using HTML, CSS, and other various tools to build websites and emails for clients• Escalate customer concerns to the appropriate channels in a timely manner• Communicate with empathy and understanding to help clients reach their goals

Essential part of a technical help team formed by the Department of Education for students, parents, and administration of Florida Virtual School, a renowned virtual school. Responsibilities include:• Responding to incoming calls, chats, emails, and the self-service ticketing queues on behalf of clients to provide accurate and appropriate information• Troubleshooting and resolving technical issues related to software, hardware, internet connection, and user specific applications• Meeting and exceeding internal performance targets and customer service targets as identified in client agreements

Directing and supervising daily operations within a posh superfood café in a popular area of Atlanta.Responsibilities include:• Management of the flow of customers from the front of house to the end of their dining experience • Working as a team in a compact kitchen to achieve fast, friendly service• Accurate knowledge of healthy food options and superfood supplements• Accountability for store lockup, cash drawer, and store cleanliness