Imani Dickens Email & Phone Number

Newark, Delaware, United States

• Uses customer relationship management (CRM) systems to accurately track and manage customer data• Reviews and verifies the accuracy of loan documents to ensure quality control and accuracy• Processes and underwrites loans to ensure not only federal but state lending laws and guidelines are met.• Ensures compliance with regulatory standards by completing loan reviews within contractual deadlines• Consistently produces high levels of sales with rising rates

Newark, Delaware, United States

• Assisted customers in the selection of merchandise, resulting in a 12% increase in customer satisfaction ratings• Consistently exceeded targets and sales expectations by reaching 100% customer satisfaction• Recommended additional products as well as cost-effective alternatives to enhance customer needs• Sustain a manageable pace to ensure no extreme wait times• Used point-of-sale systems to accurately and efficiently process customer transaction

Wilmington, Delaware, United States

• Greeted and assisted visitors, providing a welcoming and professional environment and forms.• Wrote correspondence memos, letters, faxes, and emails• Assisted faculty by answering questions and providing information• Maintained an inventory of office supplies, and utilizing the appropriate process to keep the office fully functional• Contributed to a work environment that encouraged knowledge and respect for development• Developed and implemented processes and procedures to streamline office operations• Provided administrative support to multiple departments, including scheduling, coordinating meetings and events, and taking minute