-Top 20% accepted in KindWork’s Customer Experience Fellowship, a 250-hour intensive course covering both professional and technical skills-Strengthened key professional abilities, including giving and receiving feedback, handling challenging customers, and effective workplace communication for in-person and remote work-Achieved credentials in HIPAA compliance for business associates, Zendesk Omnichannel Agent certification-Technical skills learned: Zendesk, Intercom, Slack, macOS, Google Suite including Docs, Sheets, and Slides

-Engage with 20+ customers daily, assisting with inquiries, merchandise location, and orders-Communicate and provide reports to 3-4 team leaders about work progress throughout the shift -Track and record inventory to ensure product availability and smooth business operations-Manage the receipt of stock deliveries by coordinating the unloading of trucks during the nighttime shift-Prepare merchandise for stocking on applicable fixtures; remove and dispose of related cardboard and trash while following safety procedures

-Designed weekly lesson plans for 20 elementary-aged students with creative activities that led to emotional, social, and educational growth -Provided daily homework to enhance students’ understanding and retention of classroom material-Coordinated and transported students safely from school to after-school locations-Communicated with key stakeholders, including staff members and parents, about daily agendas and student progress in the program-Developed quality relationships and served as a positive mentor/role model to the students

-Converted 50%+ of customers serviced into loyalty programs, achieving the Star Reward and Sales goals-Engaged with customers to identify their preferences, then make product recommendations accordingly-Operated cash registers to maintain accurate records of opening and closing cash balances-Performed product return duties while recording customer feedback to ensure a satisfactory experience

Internship-learned and studied skills needed to get jobs in the workforce