Directed a system transition project, conducted site surveys, briefed colleagues on integration, participated in conference calls, scheduled deployment, installed hardware, and tested for operational success.Demonstrated proficiency in installing and maintaining diverse IT infrastructure components, including 100+ desktops, 20 servers, 30 UPS systems, and 15 telecom units, ensuring seamless operations vital for mission success in Coast Guard facilities.Demonstrated leadership by overseeing the planning of 15+ applications, delivering expert guidance on protocols, and effectively coordinating management policies and budgetary matters.Implemented dynamic motivational models and performance management tools, driving team cohesion and productivity towards surpassing organizational objectives with measurable success.

Directed cross-functional projects to seamlessly integrate new systems and install office and conference room equipment, collaborating with contractors and team members for comprehensive project oversight, resulting in streamlined operations and enhanced capabilities.Demonstrated expertise in overseeing and upkeeping shipboard command and control systems' internal systems communications, guaranteeing uninterrupted operations crucial for mission success and safety at sea within the Coast Guard fleet.Showcased proficiency in configuring and managing LAN and WAN devices, enhancing network efficiency and security to protect critical operations. Demonstrated expertise in core communications operations, ensuring seamless message processing and reliable network administration for optimal functionality.Implemented network security protocols and managed digital media distribution systems to enhance organizational resilience. Created emergency action plans and security documentation, significantly improving preparedness measures.Enhanced account administration quality by crafting over 20 acquisition plans, generating requests for quotation, and delivering precise cost estimates, instrumental in optimizing procurement processes.

Showcased unparalleled expertise in configuring and administering cryptographic equipment and networks, guaranteeing the establishment of highly secure communication channels, vital for safeguarding sensitive information.As one of three system administrators for a secure Navy messaging system, served as a spokesperson for the Coast Guard, effectively addressing concerns and ensuring customer needs were met, fostering seamless collaboration and improved user experience.Managed the remedy ticketing queue ensuring timely resolution and escalation. Assisted end-users, employed effective and direct communication, problem solving, technical efficiency, and troubleshooting techniques. Closed tickets promptly to meet service level agreements and improve user experience.