With 19 years of experience in customer service and success, I have developed a strong skill set in data analysis and synthesis, project management, and relationship management. In my current role at Greater Philadelphia Health Action, I apply my data analysis skills to address client challenges, enhancing their experience through effective problem-solving and tailored solutions. My expertise in project management and strategic planning has been pivotal in optimizing clinical operations and ensuring compliance with regulatory standards. Previously, as a Relationship Banker at Bank of America, I leveraged my relationship management skills to drive account acquisition and retention, utilizing project management techniques to resolve complex client issues while adhering to financial and regulatory guidelines. My role required a keen focus on risk mitigation and strategic planning to align client needs with financial solutions. At Ultra Skin Wax Center, I demonstrated leadership and policy development capabilities, improving service quality and client retention through effective communication and operational management. Additionally, I have experience with 401k management and employee benefits involved comprehensive financial operations and compliance, where I utilized data analysis to optimize benefits administration and address client issues. Throughout my career, I have consistently showcased my ability to lead teams, develop policies, and communicate effectively across stakeholders to drive organizational success and enhance service delivery.