• Performs remote and on-site internal, study, and vendor audits both independently and collaboratively to ensure good clinical practice and compliance with procedures.• Task Area Manager for contract with responsibilities including: - Document management and processing between SharePoint and MasterControl. - Review and approval of project consultants, documents, deviations, CAPAs, and other documentation in MasterControl. - Attending monthly meetings with internal and contract staff.• Performs workflow testing to determine areas of improvement and track potential problems.• Travels to clinical sites serving as a liaison and representative for contractor during inspections.• Participates in validation activities for MasterControl system.• Contributed to internal MasterControl Configuration Manual creation.

• Participated in audits and provided audit support by supplying training and CV reports, job descriptions, and current documentation.• Queried data within the system and updated user accounts, assigned training, modified workflows, permissions, and vault rights.• Trained 2 quality assurance associates on the MasterControl system, end-user support, and reporting.o Documented training curriculum, time duration, and saved training videos for reference.• Presented to the Quality Assurance department on MasterControl training, document, and process modules.o Walked department members through revision initiation, reports, common tickets and how to troubleshoot them, as well as important differences between workflows (including Major/Minor revisions, Corrective and Preventative Actions (CAPAs), Management of Changes (MOCs), audits, corporate CVs, and Invalid workflows). • Updated quality assurance SOPs and performed document administration duties involving the review of corporate and project specific documentation for major and minor revisions. • Utilized Excel to customize MasterControl reports for users, update form templates, and spreadsheets.• Analyzed reporting features in MasterControl to determine where improvements can be made.o Tested Insights dashboard and reporting tool; provided pros and cons for consideration of management.• Performed validation activities for the production environment in preparation for annual system updates.• Triaged weekly 10–30 MasterControl support tickets.• Reviewed monthly reports for distribution to department heads.

• Processed service requests for multiple levels of care (including Outpatient, Clinical, Discharge Info Received, and Supported Employment) of electronic healthcare records for discharge through the Incedo database.• Updated Supported Employment Spreadsheet and emailed counselors to notify of approved Supported Employment authorizations.• Collaborated daily with team members to clear authorizations by appointed deadlines.• Trained new administrative assistants on discharge processing.

• Assisted office with management of incoming documentation• Performed data entry on student transcripts and test scores through PeopleSoft.• Scanned and indexed confidential documentation through OnBase.• Performed clerical duties

• Counseled at risk population to obtain high school diplomas.• Worked with group to establish academic paths and career options.• Researched material and taught lessons to class.• Performed clerical duties, maintained records on participants, and documented program activities.

A Quantitative Analysis of the Role of Gender in Message Conveyance• Conducted quantitative analysis on the impact that a child’s age and parental experiences have on the transmission of messages to their children. • Worked with Mentor to determine potential factors impacting message conveyance from parent to child• Performed data analysis through SPSS.• Discussed research, shining light on the importance of parental discussions with children regarding personal topics and the implications of not having these discussions on such topics• Presented findings at the University of Maryland’s Ronald E. McNair Conference July 2017 (Local) and March 2018 (National)

Correlational Study of Measures of Unsubstantiated Knowledge and Beliefs• Assisted with research project examining critical thinking skills and knowledge of psychology through paranormal belief, conspiracy theories, and pseudoscience. • Assisted with data collection and performed data entry through SPSS.• Assisted with preparation of conference proposal.• Presented Poster Presentation of research findings at the Eastern Psychological Association conference in Philadelphia March of 2018.• Presented findings at Frostburg State University’s Undergraduate Research Symposium in May of 2018.