Imani Kidd Email & Phone Number

San Francisco, CA, US

- Engage with consignors through various channels, including emails and chats, addressing their inquiries, concerns, and requests promptly and professionally.- Handle escalated cases with a focus on problem-solving and providing eective resolutions to ensure customer satisfaction.- Assist in reissuing payments for consignors, ensuring accuracy and.

West Hollywood, California, US

• Respond to telephone/email inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
• Listen attentively to caller needs to ensure a positive customer experience.
• Used our website to look up product information and availability.
• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

New York, US

- Provided exceptional technical support to customers through various channels, including phone, email, and chat.- Diagnosed and resolved complex hardware and software issues related to Peloton products, ensuring a high level of customer satisfaction.- Demonstrated in-depth knowledge of Peloton's product offerings, features, and software updates to assist.

San Francisco, California, US

• Maintained financial accounts by processing Dasher adjustments
• Maintained Dasher records by updating account information.
• Responded to Dashers issues via telephone, email and chat
• Troubleshooting issues with online application and technical issues
• Took on advanced cases for resolution, providing information on background checks, pay, and internal tax information as necessary

Dallas, TX, US

• Utilize computer systems to handle skip tracingInform clients of overdue amounts and amounts currently owed
• Send statements of delinquencies to credit bureaus and initiate repossessions proceedings
• Follow federal and state laws regarding debt collection.

Dallas, TX, US

• Communicated with clients in order to troubleshoot services for Direct-TV, U-verse, and other wireless companies
• Processed orders with clients for new equipment or cell phones
• Assisted with collecting payments and helped set up payment arrangements on overdue accounts
• Assisted fellow coworkers to resolve customer concerns.