Imani Kidd Email & Phone Number

San Francisco, Ca, Us

- Engage with consignors through various channels, including emails and chats, addressing their inquiries, concerns, and requests promptly and professionally.- Handle escalated cases with a focus on problem-solving and providing eective resolutions to ensure customer satisfaction.- Assist in reissuing payments for consignors, ensuring accuracy and timeliness in the process.- Utilize active listening and empathy skills to understand consignors' needs and provide personalized solutions to enhance their consignment experience.-Adhere to company guidelines and policies while handling consign orders interactions, ensuring compliance and maintaining confidentiality.

West Hollywood, California, Us

• Respond to telephone/email inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.• Listen attentively to caller needs to ensure a positive customer experience.• Used our website to look up product information and availability.• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

New York, Us

- Provided exceptional technical support to customers through various channels, including phone, email, and chat.- Diagnosed and resolved complex hardware and software issues related to Peloton products, ensuring a high level of customer satisfaction.- Demonstrated in-depth knowledge of Peloton's product offerings, features, and software updates to assist customers effectively.- Collaborated closely with cross-functional teams to escalate and resolve technical challenges, contributing to product improvement and customer experience enhancement.- Maintained accurate and detailed records of customer interactions and technical inquiries, facilitating data-driven insights and process improvement.- Consistently achieved and exceeded customer satisfaction targets, earning positive feedback and recognition from both customers and colleagues.

San Francisco, California, Us

• Maintained financial accounts by processing Dasher adjustments• Maintained Dasher records by updating account information.• Responded to Dashers issues via telephone, email and chat• Troubleshooting issues with online application and technical issues• Took on advanced cases for resolution, providing information on background checks, pay, and internal tax information as necessary

Dallas, Tx, Us

• Utilize computer systems to handle skip tracingInform clients of overdue amounts and amounts currently owed• Send statements of delinquencies to credit bureaus and initiate repossessions proceedings• Follow federal and state laws regarding debt collection.

Dallas, Tx, Us

• Communicated with clients in order to troubleshoot services for Direct-TV, U-verse, and other wireless companies• Processed orders with clients for new equipment or cell phones• Assisted with collecting payments and helped set up payment arrangements on overdue accounts• Assisted fellow coworkers to resolve customer concerns.