• Utilize SAP to manage end-to-end product fulfillment processes, including invoicing support, credit issuance, and coordination through to final delivery• Coordinate order management for B2B clients through Salesforce ticketing, phone, and email, ensuring seamless communication and efficient processing• Ensure compliance with credit issuance procedures and policies in alignment with Coremark's standards, maintaining accuracy and accountability

● Collect local market data to optimize marketing strategies and implementation● Manage a customer relationship manager to keep track of leads, colleagues, and service providers● Submit requests for and act as a liaison on all home viewing appointments per clients' request● Direct clients to local home maintenance service partners for the upkeep of new homes

• Logging and categorizing incidents and service requests and escalating complex issues to higher-level support teams if necessary• Effectively manage and streamline workflows using the Salesforce ticketing system to ensure organized and efficient handling of service requests• Providing first-line support to users via phone or email to assist in troubleshooting for a range of TransUnion products

● Assign customer service request tickets to the appropriate departments and in-store design consultants using DaySmart Scheduling or ePic Shop @ Home ticketing system● Troubleshoot and escalate ColorRX mechanical paint tinting program issues to the help desk● Provide price quotes and place orders for custom-made window treatments, furniture upholsteries, wallpaper, and paint orders● Collaborate with district sales representative team to meet yearly $1,000,000+ product sales goal per store through solution-based thinking and excellent customer service

● Resolve system-reported and/or client concerns regarding missing or suspect traffic data on a daily basis.● Collaborate with members of the Operations Department to identify problems or inconsistencies with data and data analysis tools.● Assist field technicians in resolving technical issues at client-installed locations.● Ensure the accuracy of traffic data provided to clients.

● Work with a team of Agents In Charge to provide support to a team of 10+ dispensary agents ● Troubleshoot Excel spreadsheet formulas needed for daily state-mandated inventory reports● Oversaw cannabis product storage and inventory reporting compliance per Illinois Finance and Agriculture department regulation● Create and fulfill customer orders the BioTrack POS system with help of the fulfillment department