Imani H.

Imani H. Email and Phone Number

Senior Customer Success Manager @ Confidential
Imani H.'s Location
Athens, Georgia, United States, United States
About Imani H.

Highly accomplished and versatile professional with 8+ years of experience providing exceptional customer service management, driving customer success, and managing administrative tasks for executives. Proven ability to build strong relationships, resolve complex issues, and exceed expectations in fast-paced environments.

Imani H.'s Current Company Details
Confidential

Confidential

View
Senior Customer Success Manager
Employees:
7
Imani H. Work Experience Details
  • Confidential
    Head Of Customer Success
    Confidential Nov 2019 - Present
    Exceeded team’s annual goal of keeping client response rates above agreed SLAs (97%).Coordinated with the Sales and Product Departments in providing report analysis of trends in customer behavior and user experience every three months. Developed CRM tools tracking and reporting sales operations activities.Oversaw the implementation of new email marketing software delivered ahead of schedule.Managed a team of Customer Success Managers.Conducted online training sessions to new clients and led on boarding process to ensure success rateHelp drive adoption and maintain top accounts with key stakeholdersStrategized on new business and expanded footprint into existing accountsDevised and conducted continuous best practice webinar sessions to the install baseGenerated analytical utilization reports to influence renewal business and drive user adoptionDeveloped promotional email marketing campaigns to generate awareness and retain user adoptionKey achievement:Introduced changes to the client win-back process that increased the client satisfaction score by 8%.
  • Confidential
    Executive Assistant To Chief Executive Officer
    Confidential Apr 2019 - Sep 2021
    Remote
  • Confidential
    Head Of Customer Support
    Confidential Nov 2015 - Nov 2019
    Remote
  • Ohana Travel Services
    Travel Consultant Manager
    Ohana Travel Services Aug 2017 - Apr 2020
    Remote
  • Naranja Llc
    Small Call Center Owner
    Naranja Llc Nov 2015 - Mar 2017
    Remote

Frequently Asked Questions about Imani H.

What company does Imani H. work for?

Imani H. works for Confidential

What is Imani H.'s role at the current company?

Imani H.'s current role is Senior Customer Success Manager.

Not the Imani H. you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.