Imani Williams Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

• Supervised a team of medical receptionists to ensure smooth patient flow and excellent customer service.• Managed patient scheduling, registration, and check-in processes, ensuring accuracy and efficiency.• Trained new staff members on reception procedures, policies, and customer service standards.• Handled escalated patient inquiries and complaints, resolving issues promptly and effectively.• Coordinated with medical staff to prioritize patient appointments and ensure timely processing.• Maintained electronic medical records (EMR) accurately and confidentially, adhering to HIPAA guidelines.• Assisted in inventory management and ordering of office supplies to support daily operations.• Collaborated with management to develop and implement strategies for improving patient satisfaction and workflow efficiency•Greeted and assisted patients in a professional and courteous manner, maintaining a welcoming atmosphere.•Answered phone calls and responded to inquiries, directing calls to appropriate personnel as needed.•Maintained cleanliness and organization of the reception area and waiting room.

Albany, Georgia, United States

• Consistently achieve and exceed monthly sales targets by effectively prospecting and engaging potential customers.• Provide exceptional customer service by actively listening to customer needs and preferences, conducting thorough vehicle demonstrations, and addressing any concerns or questions.• Conduct in-depth product knowledge presentations to highlight features, benefits, and value propositions of various vehicle models, resulting in increased customer interest and sales conversions.• Collaborate with the finance department to secure financing options and present attractive financing packages to customers.• Negotiate and finalize sales agreements, ensuring customer satisfaction and maximizing profitability for the dealership.• Utilize CRM software to track and manage leads, follow-up activities, and sales progress, resulting in improved organization and customer relationship management.• Stay up to date with industry trends, product knowledge, and competitor offerings to provide customers with accurate and relevant information during the sales process.• Participate in regular training sessions and workshops to enhance sales skills, product knowledge, and customer service techniques.• Attend automotive industry events and networking opportunities to expand professional network and generate leads.• Collaborate with the marketing team to develop and implement promotional campaigns, including digital marketing initiatives, to increase brand awareness and drive sales.

Albany, Georgia, United States

• Oversee the daily operations of a busy car rental facility, managing a fleet of 200+ vehicles and a team of 2 rental agents.• Develop and implement effective strategies to increase customer satisfaction and maximize revenue generation.• Streamline rental processes by implementing a computerized reservation and tracking system, resulting in a 20% reduction in customer wait times.• Conduct regular staff training sessions to ensure team members are knowledgeable about rental policies, procedures, and safety guidelines.• Successfully negotiate contracts with corporate clients, resulting in a 15% increase in business partnerships and a steady revenue growth.• Monitor inventory levels and collaborate with fleet management to optimize vehicle utilization and minimize maintenance costs.• Handle customer inquiries and resolve escalated issues to ensure a positive customer experience.• Maintain accurate financial records, prepare budgets, and monitor expenses to ensure profitability and cost control.

Albany, Georgia, United States

• Oversee all aspects of overnight operations for a busy 24-hour gym facility with over 2,000 members.• Ensure a safe and secure environment for members during overnight hours by implementing and enforcing security protocols and procedures.• Supervise and schedule a team of overnight staff, including trainers, janitorial personnel, and front desk associates.• Train and mentor staff members, providing guidance on customer service best practices and facility policies.• Extensively handles all front desk related activities including answering phones in a friendly manner and assist callers with a variety of questions, verifies members into the system; completes new member sign-up; take prospective members on tours; facilitate needed updates to member’s accounts; and respond to member questions and concerns in a timely and professional manner.• Collaborate with the daytime management team to ensure seamless transitions between shifts and consistent adherence to policies and procedures.• Monitor and maintain inventory levels for supplies and equipment needed during overnight operations• Able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations as a strong listener with the ability to empathize and problem solve; demonstrate diplomacy in all interactions while using appropriate behavior.• Able to work and stand for long periods for walk-throughs during entire shift and include 8 or more hours; continual talking in person or on the phone during shift and occasionally lift up to 50 lbs.