Imani T. Email & Phone Number

United States

Arlington, Virginia, Us

Arlington, Virginia, Us

Brooklyn, Ny, Us

· Engaged with individual users and company partners through Intercom and Zendesk to answer technical and product questions.· Triaged incoming requests by creating detailed JIRA tickets.· Completed open tickets by researching (via application logs, browser dev tools, etc), replicating, diagnosing, troubleshooting, identifying solutions, and/or escalating.· Successfully performed weekly data migrations using the Amazon Web Services (AWS) console to update customer database.· Wrote and managed technical support knowledge base documentation related to current products, common issues, and newly released versions of products.· Pair programmed with senior engineers to develop code that fixed bugs or enhancements to products.· Performed regression and system-level testing to verify software quality and function with QA engineers.

London, Gb

A 6-week program that focused on computer fundamentals, ITIL practices, monitoring, CI/CD, DevOps, disaster recovery, basic Linux shell scripts, basic Python programs, relational database management, and MySQL.· Production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery.· Wrote basic computer programs in Python, including user input, common data structures, and flow of control.· Used MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in a MySQL.

New York, Ny, Us

A 6-month immersive hands-on full-stack software development program focused on learning industry best practices and standards while building responsive, dynamic, and production-ready applications.· Focused on JavaScript, React, HTML, CSS, Boostrap, Node.js, Express, Postgres, RESTful APIs, and unit testing with Mocha and Chai· Worked with Git, Github, Postman, Heroku, and Vercel

· Chaired the move of a small company to a large market in a new location· Developed a new training system to improve consultant-customer engagement by 25%· Conducted market research and evaluated customers’ needs to create the best innovative solutions, resulting in being awarded the top seller in the nation for 3 consecutive weeks

St Petersburg, Florida, Us

· Diagnosed, troubleshot, and regularly maintained scientific equipment and software.· Installed, implemented, and troubleshot software to track all equipment usage and extract information from databases.· Researched, diagnosed, troubleshot, and identified issues to quickly resolve problems and offer solutions and workarounds.· Documented cases with troubleshooting steps, recommendations, and resolutions.

St. Louis, Mo, Us

· Assisted the Executive Director of Access, department leadership, and system-wide councils in multifaceted, dead-line driven operations and initiatives.· Participated in strategically planning the center’s one-year, five-year, and ten-year goals· Gathered, simplified, and presented qualitative and quantitative data research findings and analysis of 2 years of EMR records to create executive-level strategies for high-utilizing patients.

Bachelor Of Science - Bs, Biology/Biological Sciences, General

Bachelor Of Arts (B.A.), Psychology