A dynamic, Driven, Customer-focused leader with over 20+ years of leadership experience in IT service delivery. Proven success building high-performing teams and scaling IT processes to deliver world-class service and support.Technology leader noted for driving business innovation, leveraging information security, applications, networking, operations and risk management to accelerate business growth and gain a competitive edge. Adept at leading cross-functional teams and managers of multi-platform enterprise systems, security & compliance, data center technologies and business transformation. Managing infrastructure operations, service transition and delivery. Excellent soft skills to enable effective communication and client relationship. Business Strategy and project management demonstrated an ability to define technology strategy and roadmaps to align with Business goals and budget. Have led global, multi-million dollar projects from budget and resource planning., through requirements gathering and RFP.In-depth strengths in the areas of Pre-Sales, IT Operations & Engineering, people management, operations, operational efficiency, understanding customer expectations, on-shore and offshore operations, value added services and continuous improvements.