Iman Mahgoub Email & Phone Number

London, GB

London, England, United Kingdom

London, United Kingdom

Responsible for projects and changes, ensuring teams have mapped processes in place to manage BAU and workarounds post change where required. Provide business analysis support by driving high/low level business requirements for projects. Subject matter expert within the project life cycle; make recommendations and aligning with architecture and other.

London, United Kingdom

Responsible for Operational Performance, Service Levels, Quality and Cost of our external vendors and offshore supplier in India. Manage completeness, timeliness and accuracy of billing 3 million customers per month. Ensure billing is compliant with BABT requirements and provide necessary documentation, information and support for internal and external.

London, United Kingdom

Analysis and reconciliation of billing reports generated for quality assurance and production bill runs, providing clear commentary on any variations, resulting in bill cycle sign off and sign off bill checkers’ issues log. Review and approve Billing Schedule, ensuring that Billing Assurance tasks and processes are manageable and considering external.

London, United Kingdom

Billing SME for billing system migrations to TRIO (Singleview and CRM). Identifying, review and signing off objectives and low level Billing requirements for migration. Identification / investigation / raising / resolution of defects pre and post migration. Providing test phase support as well as audit reconciliation of migration events from start to.

London, United Kingdom

Responsible for Problem and Incident Management, investigating and resolving billing issues. Managing the Test and Live end to end billing process. Developing and managing the billing diary and acquiring sign off from stake holders. Training and coaching the Offshore Team with new product information. Managing relationship with external Vendors, ensuring.