Iman Mahgoub Email & Phone Number

London, Gb

London, Gb

London, England, United Kingdom

London, United Kingdom

Responsible for projects and changes, ensuring teams have mapped processes in place to manage BAU and workarounds post change where required. Provide business analysis support by driving high/low level business requirements for projects. Subject matter expert within the project life cycle; make recommendations and aligning with architecture and other brands. Translating technical requirements and solutions into ‘business language’ and providing solution design input, review and sign off… Show more Responsible for projects and changes, ensuring teams have mapped processes in place to manage BAU and workarounds post change where required. Provide business analysis support by driving high/low level business requirements for projects. Subject matter expert within the project life cycle; make recommendations and aligning with architecture and other brands. Translating technical requirements and solutions into ‘business language’ and providing solution design input, review and sign off. Creating user stories and test scenarios. Show less

London, United Kingdom

Responsible for Operational Performance, Service Levels, Quality and Cost of our external vendors and offshore supplier in India. Manage completeness, timeliness and accuracy of billing 3 million customers per month. Ensure billing is compliant with BABT requirements and provide necessary documentation, information and support for internal and external audits.

London, United Kingdom

Analysis and reconciliation of billing reports generated for quality assurance and production bill runs, providing clear commentary on any variations, resulting in bill cycle sign off and sign off bill checkers’ issues log. Review and approve Billing Schedule, ensuring that Billing Assurance tasks and processes are manageable and considering external factors that could impact these processes, including resource allocation both for on and offshore teams. Subject matter expertise for billing… Show more Analysis and reconciliation of billing reports generated for quality assurance and production bill runs, providing clear commentary on any variations, resulting in bill cycle sign off and sign off bill checkers’ issues log. Review and approve Billing Schedule, ensuring that Billing Assurance tasks and processes are manageable and considering external factors that could impact these processes, including resource allocation both for on and offshore teams. Subject matter expertise for billing queries from Customer Services and other areas within the business, providing documented analysis and issue resolution. Show less

London, United Kingdom

Billing SME for billing system migrations to TRIO (Singleview and CRM). Identifying, review and signing off objectives and low level Billing requirements for migration. Identification / investigation / raising / resolution of defects pre and post migration. Providing test phase support as well as audit reconciliation of migration events from start to finish. Carrying out verification testing prior and post systems going live. Creating process documents for use of BAU Billing team post… Show more Billing SME for billing system migrations to TRIO (Singleview and CRM). Identifying, review and signing off objectives and low level Billing requirements for migration. Identification / investigation / raising / resolution of defects pre and post migration. Providing test phase support as well as audit reconciliation of migration events from start to finish. Carrying out verification testing prior and post systems going live. Creating process documents for use of BAU Billing team post migration. Signing off bill runs post migration, rationalising newly migrated (added) volumes and revenue. Show less

London, United Kingdom

Responsible for Problem and Incident Management, investigating and resolving billing issues. Managing the Test and Live end to end billing process. Developing and managing the billing diary and acquiring sign off from stake holders. Training and coaching the Offshore Team with new product information. Managing relationship with external Vendors, ensuring that print and dispatch of bills is undertaken as per schedule.