Iman Natasya Ibrahim Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

- Answered approximately 200 incoming contacts daily with a courteous and professional manner to collect information and identify customer needs. - Provide prompt customer support with a professional, friendly and patient attitude. - Proactively memorized over 55 company products and procedures. - Maintained a customer satisfaction rating through voice, chat, and email communications. - Collaborate with cross functional teams to resolve complex issues and escalate using appropriate channels when needed. - Apply problem solving skills to resolve customer inquiries and disputes.

• Meticulously handled POS system transactions include credit, cash, exchanges,returns and refunds to ensure seamless and accurate cash flow.• Maintained a clean, organized inventory and curated displays of rotating seasonalclothing and accessories.• Actively stay informed about latest sales offerings and loyalty programs.• Anticipated customer needs and provided them with high quality service whileupholding brand standards and values to ensure customer satisfaction.• Diligently advised customers to pick out clothing that flattered their shape andcomplexion.• Ensure accurate inventory counts for over 500 items by counting stock and timelyidentifying and reconciling any discrepancies.• Proactively assist over 100 customers per shift by answering questions, providingmerchandise expertise, processing orders and handling payments.• Worked on a team with 10 other sales associates to boost sales goals, conversion,and units per transaction through constant communication and celebratingaccomplishments.• Understood and delivered the brand's philosophy and lifestyle to the customer.• Reached personal sales objective every month and contributed 15% to total monthlysales.

• Gained marketing and sales experience by advertising promotions, explainingcompany policies, closing sales, and adapting to client needs.• Using appropriate mediums of communication to approach and assist customers topurchase electrical products based on their usage and income.• Greeted and assisted on the sales floor, ensuring exemplary customer service bydelivering the ultimate experience.

• Memorized menu items and created custom drinks for 50 to 100 customers a shift.• Fulfilled customer orders including hot and cold drinks, seasonal offerings and over20 food items.• Provided friendly customer service all while remaining calm during periods of highvolume.• Maintained a clean and organized kitchen area by constantly wiping down surfaces,keeping dishes clean and replenishing fresh ingredients.• Operationalize the order fulfillment process to create efficiency and reducecustomer wait times.• Monitor food and refrigerator temperatures to maintain food safety and handlingcompliance.