Iman Natasya Ibrahim Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

- Answered approximately 200 incoming contacts daily with a courteous and professional manner to collect information and identify customer needs. - Provide prompt customer support with a professional, friendly and patient attitude. - Proactively memorized over 55 company products and procedures. - Maintained a customer satisfaction rating through voice.

• Meticulously handled POS system transactions include credit, cash, exchanges,returns and refunds to ensure seamless and accurate cash flow.
• Maintained a clean, organized inventory and curated displays of rotating seasonalclothing and accessories.
• Actively stay informed about latest sales offerings and loyalty programs.
• Anticipated customer needs and provided them with high quality service whileupholding brand standards and values to ensure customer satisfaction.
• Diligently advised customers to pick out clothing that flattered their shape andcomplexion.
• Ensure accurate inventory counts for over 500 items by counting stock and timelyidentifying and reconciling any discrepancies.

• Gained marketing and sales experience by advertising promotions, explainingcompany policies, closing sales, and adapting to client needs.
• Using appropriate mediums of communication to approach and assist customers topurchase electrical products based on their usage and income.
• Greeted and assisted on the sales floor, ensuring exemplary customer service bydelivering the ultimate experience.

• Memorized menu items and created custom drinks for 50 to 100 customers a shift.
• Fulfilled customer orders including hot and cold drinks, seasonal offerings and over20 food items.
• Provided friendly customer service all while remaining calm during periods of highvolume.
• Maintained a clean and organized kitchen area by constantly wiping down surfaces,keeping dishes clean and replenishing fresh ingredients.
• Operationalize the order fulfillment process to create efficiency and reducecustomer wait times.
• Monitor food and refrigerator temperatures to maintain food safety and handlingcompliance.