Responsibilities * Creation of the change management function and team (9) with an already existing team and external profils* Change Management strategy definition and execution at global and local levels for all transformation projects, included in the strategical plan, and in support projects, managing a total budget of over 1M€* Transformation Community creation and management with links in all regions for practice sharing and follow-up* Internal Communication responsible for the Operations Direction (newsletter, events, intranet, etc)Main achievements* Creation of a structured and stabilized team, with a clear change methodology implemented in all projects* Adoption KPIs implementation for all the Transformation projects * Change Management awareness created in the company and understood as a key success factor

Responsibilities* Relaunch of Lean activity at group, regional and local levels, with training program, support and follow-up* Development of end to end process optimization projects for world subsidiaries within the Transformation PlanMain achievements* More than 160 people trained in Lean worldwide and Lean awareness creation within the international structure

Responsibilities within the Prodware Group Transformation Program* Processes alignment and optimisation. TO-BE processes definition with with Senior Executives across the group* User Acceptance Tests definition and execution for the IT implementations at group level (MS F&O, MS CRM…)* Change Management strategy definition (communication, training, etc.) and execution at global and local levelsMain achievements* Launch of the Transformation Program in the company within multi-cultural diverse work environments* Change Management methodology implementation in Prodware, at group level and in the different countries* New Sales TO-BE Process implementation in the Sales Area and Commercial Objectives System definition

Responsibilities (with a team of 2 people):* Quality management at Prodware France (creation of the function within the company)* Re-engineering of key business processes (ITIL method compliant)* Management of ISO9001 and 29990 certification auditsMain achievements:* Implementation of a transversal quality system for all activities in France and participation in the definition at group level* Implementation of the transfer process to the support and the electronic signature for contracts

Responsibilities* Management of the project for the bank's systems construction until the commercial launch* Responsible for Operational processes definition and participation in the design of Sales, Risk and* Finance processes (End to End)* Internal responsibility of the system UATs with the integrator (CASSIOPAE)* Change Management for Automobile Dealerships Main achievements* Santander Consumer Bank set up in France in January 2016* Creation of the Business Process Outsourcing team in Poland

Responsibilities* Development of end to end process optimization projects for European subsidiaries (Finland, Sweden, UK, Poland, Norway...): * Analysis of AS-IS processes, associated costs calculation and proposal for improvements (TO-BE process) * Creation of a benchmark system between all Santander Consumer Bank subsidiaries in Europe* Subsidiaries support, proposed initiatives implementation and inter-subsidiary collaborative network creation* Change management for transformation projects at BANESTO, a subsidiary of Santander group (SEPA, new products, process optimization, etc.): * Communication and training * Implementation and UATs * KPIs Implementation and follow-upMain achievements* Suggested improvements for more than €10M* Creation of a benchmark within the group to challenge the subsidiaries and follow-up the improvements* Creation of a network between all SCB subsidiaries for the Continuous Improvement* Implementation of the SEPA regulation within BANESTO bank, changing the process and the system (UATs included)

Responsibilities* Study and development of the ORDER TO CASH process* Process re-engineering and financial team optimization* Improvements implementation * Link between Lowendal Masai's customer and its customers* Lowendal Masai's customer loyalty and commercial missionsMain achievements* 90% reduction in the invoices unpaid rate through invoicing processes improvements* Customer loyalty (GMV: project followed by a direct contract) and development of customers portfolio (PEPSI Co Spain)

Responsibilities* Sales and business process improvement* Control system implementation for the companies in the groupMain achievements* 12% increase in turnover of bus rentals* Implementation of KPIs for ALSA group's activity monitoring

Responsibilities* Control of brokers' credit risk and calculation of non-standardised commissions* Single Point of Contact between Travelex and its brokers in Spain, Middle East, USA and Latin America* Training of new brokers* Development of the Spanish marketMain achievements* Reduction of brokers' payment time by 6 days (from 12 to 6 on average)* Launch of Travelex Money Transfer business in Spain

Responsibilities* Cash flow management* Banking payment and reconciliation* Accounting and management controlMain achievements* Cash flow under control with customers and partners, accounting and reporting (internal and external) up to date