Imanuel Dwi Putro Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

• Coordinate with the assigned engineering projects• Interact with clients on a daily basis• Find out about clients' needs and wants• Manage project issues, risks and actions• Implement and manage project changes by working together with Project Manager to achieve project outputs• Coordinate both with internal and clients to solve issues during the project• Prepare documents regarding upgrade, changes and any related to the project such as Method of Procedure• Do testing in development environment before upgrade or implement in production environment to ensure the process is running smoothly• Client Achievements: April 2019: PT. Indosat Ooredoo Jun-Nov 2019: PT. Bank Mandiri Feb-Mar 2021: PT. Bank Resona Perdania Jul 2021-Mar 2022: Lembaga Penjamin Simpanan

Greater Jakarta Area, Indonesia

• Travelling to visit potential clients• Establishing new, and maintaining existing, relationships with customers• Persuading clients that a product or service will best satisfy their needs• Making technical presentations and demonstrating how a product will meet client needs• Providing pre-sales technical assistance and product education• Liaising with other members of the sales team and other technical experts to solve client problems• Providing training and product documentation for customer in term of installation, configuration and settings

Greater Jakarta Area, Indonesia

• Install computer networks such as local area networks (LANs), wide area networks (WANs), the Internet, intranets, and other data communications systems• Installing new hardware (servers, printers, computer work stations etc) • Monitor network usage and security• Manage email, spam, and virus protection• Ensure networks are running smoothly• Troubleshoot and Fixing network faults• Undertake routine preventative measures and implement, maintain and monitor network security• Keep internal networks running smoothly• Support network and computing infrastructure• Install and maintain network services, equipment, and various devices (Sophos UTM 9, Cyberoam CR300iNG, Juniper EX4200, Mikrotik, Zyxzel)• Day to day admin and monitoring of network use

Product focus: Sophos, Cyber-Ark, Websense• Provides Technical sales, consultation services as well as first level technical support for Sophos, Cyber-Ark & Websense products. • Provides Pre-Sales Support by doing Proof of Concept and technical presentation• Post-Sales Support by providing implementation for confirmed prospective customers while maintaining good technical & social relationship)• Achievements:• Team leader for AD migration project of Bank Sinarmas Jabodetabek area• PIC for Cyber-Ark IBV (Inter Business Vault) Project of Gunung Sewu Kencana• PIC for Sophos Data Suite Project of Agung Sedayu Group especially for Sophos Endpoint Protection and Sophos Email Appliance• Project Assistant for Cyber-Ark PIMS (Privilege Identity Management Suite) of Allianz Indonesia• Project Assistant for Sophos Safeguard Enterprise Encryption of Bank International Indonesia

Greater Jakarta Area, Indonesia

Product focus: Sophos, Fortinet & McAfee DLP• Keeping informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.• Making monthly report of Pre Sales (PoC and Presentation) and Post Sales (Problem Solving) Achievement of customer’s problems.• Attended company training seminars to become familiar with product lines.• Provided support to customers via email or phone or on-site.• As Sales Support: Prepared demo, trial installations as well as technical presentations for company’s product lines and services to customers and prospective customers. Prepared training for new engineers and new sales person about Sophos products. Provided pre-sales technical assistance and product knowledge. Supporting sales teams to achieve the target.• As Technical Coordinator: Coordinating Engineer team to maintain existing customers, to deliver solution to solve client’s problems. Collaborating with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support. Provided technical documentation for products. Provided technical and non-technical support and services to clients and other staff members regarding the use, operation, and maintenance of product.• Overall Achievements: Sophos Best Partner of the year 2009 Sophos Best Partner of the year 2010• Client Achievements: January 2009 : PT. Federal International Finance March 2009: PT. Japfacomfeed Indonesia April 2009: Bank Mayapada May 2009: Universitas Terbuka May 2009: PT. Surveyor Indonesia June 2009: Pasar Rebo Hospital November 2009: PT. Perusahaan Pengelola Aset February 2010: PT. Summit Oto Finance & Oto Multiartha

West Java Province, Indonesia

• Providing support, including procedural, documentation• Provide Level One Support such as: Setting up new users Installing and configuring computer systems Replacing hardware parts as requested by user Monitoring and maintaining computer systems and networks Following diagrams and written instructions to repair a fault or set up a system• Provide Level Two Support such as: Over the phone or face to face staff/client support Troubleshooting system and network problems Hardware and/or Software diagnostic Finding solutions to fixing a major fault on the operating system Running network applications to support systems and users Supporting new applications