Iván Maradey Romero Email & Phone Number

Buenos Aires Province, Argentina

-Engaged in the compliance industry with a focus on regulations.

Nueva York, Estados Unidos

-Improve and create procedural guides for onboarding and training.-Managed and supervised small teams of individuals.-Proactively identify issues, report on client concerns, process gaps and identify ways to improve service.-Develop and maintain up-to-date knowledge of the company’s current promotions, products and technology necessary to meet or exceed retention goals.

Provincia De Buenos Aires, Argentina

-Process up to 50 guest arrivals and departures by day.-Greet and welcome all guests with a smile and professional conversation.-Handle several channels of communication with new possible clients.

Buenos Aires, Provincia De Buenos Aires, Argentina

-Responded to telephone and in-person requests for information, entered reservations, and handled guests requests in a timely manner.-Oversaw customer services issues and handled complaints or reported to management.-Correctly handled business phone calls and directed to appropriate recipients.

Buenos Aires, Provincia De Buenos Aires, Argentina

-Managed guest arrivals and departures. Alongside with reservations over the phone.-Spent time on the sales department, learning techniques to recruit new clients.-Resolved customer service issues in a timely manner.

Venezuela

-Handling numerous travelers groups. Managed to work their way from the airport to accommodation, to touristic adventures, to schedule business meetings and worked as a translator in many occasions.

Venezuela

-Managed guest arrivals and departures. Alongside with reservations over the phone.-Handled complaints and escalated if necessary. -Big groups flow.