Imari Pickens Email & Phone Number

Detroit, Michigan, United States

- Oversee/manage hosting for website.- Solely responsible for web design and site development. - Created customized theme template catering to the needs of the customer. - Designed forms with validation requirements & integrated third party software.- Utilize and perform good SEO practices that ensure site optimization.

Norton Shores, Michigan, United States

Oak Park, Michigan, United States

Marketing Activities- Executes the proactive marketing activities for the attraction, retention and expansion of customers.- Completes assigned Daily Planning activities.- Provides effective New Customer Onboarding and Customer Engagement by, in part, routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.- Participates in the acquisition of consumer and business clients through the effective use of targeted leads, self- sourcing new business, managing referral source relationships.- Supports Portfolio Management efforts to retain, expand and increase the number of portfolio customers in the Banking Center.Operational Risk- Ensures compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures.- Ensures compliance and completion of necessary compliance related training.- Impacts the operational and risk activities and related results for the RPB role when opening accounts, loans and serving customers.- Adheres to all Banking Center Risk Assessment and Compliance standards- Controls losses by following policies and procedures.- Utilizes approval authority within guidelines, including approving CSR Transactions.Customer Experience Management- Able to assess needs and add value to customers and prospects.- Educates and fulfills customer requests, routine and complex.- Resolves customer complaints.- Maintains and adds value to deepen existing relationships.- Provides transactional customer service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions, as needed.- Impacts the customer experience by following defined customer experience guidelines and other customer experience behaviors and feedback as needed.

Detroit, Michigan, United States

- Back-up for Lead Teller; assume all responsibilities of the Lead Teller in their absence, including maintaining control, distribution, and balancing of the cash vault, while also providing supervisory assistance to the teller line.- Execute the proactive marketing activities for the attraction, retention and expansion of customers.- Complete assigned Daily Planning activities.- Actively engaged in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.- Provide for Customer Engagement by introducing customers to Comerica's product and services and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.- Support Consumer and Business Development, work targeted leads as assigned, update customer information, and identify customer needs.- Actively participate in Marketing Activity meetings and offer creative ideas.- Provide transactional customer service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions.- Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.- Impact the revenue growth of the Banking Center.Operational Risk:- Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures.- Ensure compliance and completion of necessary compliance related training.- Adhere to all Banking Center Risk Assessment and Compliance standards.- Control losses by following policies and procedures.- Subject Matter expert for all Banking Center Operational Activities Tool (BOAT) assigned tasks to ensure proper completion of tasks.

Romulus, Michigan, United States

- Oversee booking, dispatching, and other duties related to terminal activity.- Responsible for scheduling and administering work schedules for all drivers/bus aides, which includes assigning drivers to routes/trips and bus aides to appropriate routes.- Responsible for ensuring all emails and voicemails are answered in a timely fashion and all client relationships are kept and polished.- Responsible for making sure trips are completed in a timely fashion and that all customer requests are met.- Responsible for meeting with employees to discuss transportation policies, ensure that procedures are being followed accordingly, and answering any questions that employees may have regarding these matters.- Receive/record reports regarding accidents/incidents, vehicle breakdowns, and other operative issues from bus drivers, while also taking the necessary steps to resolve issues and inform clients of possible time delays.- Responsible for recording and maintaining a daily log of all scheduled trips, which should include driver names, number of vehicles, and vehicle numbers used for each trip.- Report to Chief Operating Officer regularly regarding all terminal operations.- Write up and administer disciplinary actions against drivers regarding infractions, tardiness, or excessive call offs; terminating employees, when necessary.- Oversee the maintenance of vehicles/equipment and ensure that all vehicles are up-to-code and in compliance with MDOT policies.- Responsible for keeping record of payments received by clients and ensuring that each trip is paid before departure of vehicles.

Detroit, Michigan, United States

- Providing excellent customer service and effectively resolving customer issues.- Being proficient in understanding and educating customers on consumer deposit products and consumer lending.- Driving sales through walk-in customers with a disciplined sales process and using current technology to drive both sales and service.- Sourcing referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.- Adhering to all operational, security, risk and regulatory policies and procedures.- Demonstrating acumen in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and presentation.

Detroit, Michigan, United States

- Data entry- Review title for accuracy of completed commitments, correct any existing errors and add supplemental information- Review and remove requirements on title reports with proper documentation- Utilize resources to identify liens that are cured and can be removed from title- Route commitments for more extensive curative action or client contact- Request fee sheets and calculate fees on core supplier commitments- Revise title loan amounts