Imari Rubio Email & Phone Number

Albuquerque, New Mexico, United States

completes administrative duties for the human resources department at Tempur Sealy International.

Albuquerque, New Mexico, United States

Advised small business clients on how to save money and build their credit using Bank of America’s Business Advantage Cash and Travel reward credit cards.Processed Payments and credit request such as increases and decreases while accurately providing all disclosures and agreements. Assisted with business financial goals , guided them through online portals and mobile banking. As a Client Service Representative, security is our number one priority so using innovative technology and security screening I was able to identify clients properly and thoroughly making sure all of their banking information is secured.During my short time with customers I managed to build a stronger relationship , resolve the clients concerns and exceed their expectations in service.

Handled over thirty-eight client calls daily at one of the two global call centers in the United States.Supporting local and global customers.Dealt with top technology systems our company has to offer. Ranging from client inbound calls to using ACSS (Aviation Communication and Surveillance Systems) and National Attendance Tool.Generated nine-dollars in revenue per call by adding things such as insurance and device payments to accounts as requested. As the Digital Ambassador for my team, I not only educated my customers about new products being released but I was given weekly assignments on new topics and would share my findings in meetings with my team. As a member of the Center Decommission Crew, I was in charge of removing all monitors from the floor and assigning appropriate packaging for over one-hundred seventy boxes once a week for three weeks. Each box would have a certain amount of inventory that was calculated in spread sheets and assigned.

Top sales representative in May 2017 with over 89,000 dollars sold in clothing. Integrated clientele development with a focus on customer service through computer clientele systems such as MYCLIENT. Generated weekly sales goals & objectives, department maintenance, and analyzed sales and profits.