Oversaw and coordinated the daily operations of a mental health center, ensuring an efficient environment for the clinical and administrative team, optimizing appointment scheduling, and managing staff training. Implemented digitalization and process improvement strategies to increase operational efficiency while maintaining compliance with confidentiality regulations (HIPAA) and state regulations. Additionally, cultivated relationships with providers and insurers to secure essential resources, and prepared monthly reports for management focused on performance analysis and process optimization. Direct communication with management and directors, as well as outsourcing services.

Florida New Vision INC - Miami, FL 2022 • Facilitate therapeutic groups using different psychological approaches, promoting recovery and the development of social and personal skills of clients. • Developing and implementing personalized treatment plans, adapting to individual needs to maximize therapeutic progress, collaborating closely with psychiatrists, psychologists and program administrators to coordinate integrative treatment, promoting a multidisciplinary approach. • Ensure the timely delivery of all required documentation, maintaining high standards of quality and compliance. • Coordinate additional services with administrators and supervisors, improving program efficiency and effectiveness. • Contribute to the quality control of documents, and support the general manager and the human resources department in updating clients' personal files, ensuring the accuracy and privacy of the information. • Manage the budget assigned to the department, significantly optimizing resources, resulting in a cost reduction of approximately 15% without compromising the quality of service.

Peace of Mind CMH, Corp - Miami, FL 2021 Conducted clinical documentation audits to ensure compliance with state and federal regulations (including HIPAA), optimizing accuracy in data collection, documentation, and reporting. Implemented continuous improvement strategies and analyzed quality indicators to optimize care processes. Trained as a CEDRUSMED program administrator, responsible for staff training in the use of this system and preparing interviews with new clients to generate the Biopsychosocial Treatment Master Plan in 70% of cases. Coordinated the request and management of psychiatric records, ensuring efficient flow between the department and the specialist's office. Additionally, reviewed and corrected PSR team documentation, and planned activities for therapy groups, aligning sessions with the objectives of the Master Treatment Plans.

• Meticulously managed resource input and output documentation, ensuring complete traceability and accuracy of records. • Facilitated communication with Spanish-speaking clients, acting as a key liaison to ensure understanding of requirements and expectations, resulting in a 20% increase in client satisfaction and obtaining repeat contracts. • Coordinated work teams, facilitating effective communication between team members, and ensuring that projects progressed as planned. • Actively participated in the planning and execution of projects, collaborating in the definition of objectives, deadlines, and assignment of tasks, to guarantee timely and quality delivery. • Responsible for storage, documentation, and inventory maintenance in coordination with the project manager, guaranteeing effective control of the company's assets. • Contributed to the reduction of project costs by 15% through more precise budget management and effective negotiations with suppliers.

• Developed a staff search and recruitment plan for all operational positions in the company.• All the needs were covered in the different positions open for high seasons and special events.• Evaluated, designed and carried out a new compensation plan for all levels in the company.• Managed and reviewed payroll calculations, labor liabilities and other mandatory benefits.• Executed the salary compensation payments of all employees, the process was carried out twice a month.• Managed all human resources in 8 stores in 3 different cities.

Participated, encouraged, motivated and coordinated retreats for adolescents and young people in groups and services of the Catholic Church, the apostolate movements work for the formation of young members of a family and builders of a future family, in addition to encouraging them to be agents of change in their communities with Christian values. Being part of this volunteer work required the planning, organization and execution of events with a staff of more than 100 people, managing time lines and budget, reaching goals, meeting objectives, expanding and recruiting the group of volunteers. Contact with non-profit organizations, devise and carry out activities for the collection of monetary funds and donations. Distribution of resources and communication skills for team management. Founder of a missionary and social assistance group for the underprivileged in the streets, with which it was created an aid movement bringing meals to children and adults on the streets of the city of Maracaibo, Ciudad Ojeda and Valencia in Venezuela.

Design and manage the recruitment tools, employees web platforms.Interview, administration of psychological tests, analysis of the test.Selection of the employees tha fit best the description and requirements of the jobReport to HR