Itumeleng Mashigo Email & Phone Number

Pretoria, Gauteng, South Africa

Conducted analysis and troubleshooting of Operational support department incidents, utilising SQL and ServiceNow/ Jira incident management tools. Proactively identified and resolved technical issues to minimise disruption to daily business operations for a client within the Insurance discipline.Played a vital role in change management, assessing the impact of proposed changes and ensuring successful implementation. Creating RFCs and presentation in CAB meetings.Delivered high-quality solutions in a timely manner through effective communication and collaboration with cross-functional teams.Conducted problem management to minimise the reoccurrence of major incidents.Prepared incident reports for management.

Johannesburg Metropolitan Area

Identified, managed, and resolved critical incidents impacting infrastructure and services.Monitored systems, networks, and applications to detect anomalies and potential issues.Responded swiftly to major incidents to minimise downtime and restore normal operations.Collaborated with cross-functional teams to communicate incident status, priorities, and resolutions.Documented incident details and post-incident reports to prevent future recurrences.

South Africa

Oversaw and managed incidents reported by VIP users.Coordinated necessary resources to resolve incidents.Ensured seamless communication between support team and VIP users.Conducted in-depth incident analysis to identify areas for improvement and proactive measures.

Sandton, Johannesburg

Provided technical support and assistance to internal and external customers.Troubleshoot hardware and software issues, providing timely and efficient resolutions.Managed the help desk ticketing system and tracked customer requests.Collaborated with other IT teams to resolve complex technical issues and ensure smooth IT operations.

Pretoria, Gauteng, South Africa

Provided comprehensive technical assistance and support to end-users.Troubleshoot and resolved technical issues promptly, ensuring minimal disruption to operations.Delivered exceptional customer service through active listening and step-by-step guidance.Documented incidents and maintained detailed records of interactions.Collaborated with different teams to escalate and resolve complex issues while maintaining visibility and ownership.

Pretoria, South Africa (Gauteng

Provided comprehensive technical assistance and support to end-users.Troubleshoot and resolved technical issues promptly, ensuring minimal disruption to operations.Delivered exceptional customer service through active listening and step-by-step guidance.Documented incidents and maintained detailed records of interactions.Collaborated with different teams to escalate and resolve complex issues while maintaining visibility and ownership.Switchboard Operator duties Operating the switchboard: operating the telephone system, which includes answering incoming calls, transferring calls to the appropriate person or department, and taking messages if the person is unavailable.Maintaining phone directories: Switchboard operators are responsible for updating and maintaining phone directories, ensuring that all contact information is accurate and up to date.Providing information: provide general information to callers, such as office hours, directions, or general company information.Assisting with administrative tasks: provide administrative support, such as filing documents, data entry, or scheduling appointments.

Pretoria, Gauteng, South Africa

Operating the switchboard: operating the telephone system, which includes answering incoming calls, transferring calls to the appropriate person or department, and taking messages if the person is unavailable.Greeting visitors: Switchboard operators may also be responsible for greeting and directing visitors to the appropriate person or department.Maintaining phone directories: Switchboard operators are responsible for updating and maintaining phone directories, ensuring that all contact information is accurate and up to date.Providing information: provide general information to callers, such as office hours, directions, or general company information.Assisting with administrative tasks: provide administrative support, such as filing documents, data entry, or scheduling appointments.

Bcomit, Information Technology

Successfully Completed the below modules: 1. Advanced Business Statistics 2. Analytical Techniques 3. Business Management 1A 4. Business.

Certificate Nqf Level 4 Technical Support, Information Technology

• Communicate effectively with fellow IT staff & users of information systems. • Demonstrate an understanding of different types.