Ima Tiongson Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

• Greeting, welcoming, and checking in patients upon arrival, including screening of all individuals who enter the office as per COVID-19 protocols.• First point of contact between all patients, staff and management, responsible for accurate and thorough communication in the business via phone, email and chat.• Creating appointments for patients as per clinical staff instructions; scheduling, re-scheduling and cancelling as needed.• Submitting billing and procedures for patients after each appointment, collecting payments as needed.• Documentation of all patient information including personal information, payment information, outstanding treatments, family information and insurance information.• Preparing daily schedules for all clinical staff and leading daily morning meetings catering to all providers and their patients.• Supply and inventory checks, mail processing, and other daily office administrative duties.

Mississauga, Ontario, Canada

• Performed administrative work for HQ communications on a weekly basis including daily and weekly sales reports, monthly sales and wage cost budgets, routine merchandising and supply orders and inventory control.• Performed administrative work in-store on a weekly basis including daily and monthly staff scheduling, visual merchandising and sales floor management.• Recruited and participated in in-depth training of both external and internal hires including company philosophy, visual merchandising and customer service up to company standards, detailed steps in daily operations up to management expectations.• Conducted annual performance reviews for all full-time and part-time staff.• Oversaw all departments in-store while continuing to achieve administrative deadlines up to company standards and ensured delegation of tasks and deadlines to all staff, including fellow managers.• Processed various types of customer requests including furniture orders, home deliveries, product inquiries and special bulk orders for businesses.• Acted as the first point of direct communications for customers seeking more in-depth inquiry about special orders or requests, communicating between in-store staff and head office.• 4 years as key holder: opening and closing tills, handling cash deposits and financial discrepancies.

Ontario, Canada

• Performed as the Assistant Store Manager at MUJI Square One while also taking on the role of Department Manager.• Oversaw all departments in the store, regularly analyzing each departments' standards and performance.• Assisted other Department Managers in planning and executing visual merchandising changes for upcoming promotions and new arrivals of seasonal products.• Interviewed and hired potential candidates for both part-time associate and full-time managerial positions.• Trained all new hires on in-depth product knowledge in all departments and daily store operations to meet company standards.• Focused on excelling in store standards regarding visual merchandising, inventory management and customer service.• Reported to the Store Manager and acted as Manger-on-Duty on a regular basis when the manager was not on shift.• Taken on the responsibility of preparing the store for a perfect pass on the company's yearly audit.• Tasked with administrative work on a weekly basis including preparing the daily staff zonal coverage, managing and creating slips and preparing all inter-store product transfers, and processing supply and merchandising orders.

Ontario, Canada

• Full-time key-holder and manager of the Health and Beauty Department in MUJI Square One.• Responsible for analyzing the department sales trends and inventory levels to ensure completion of daily and monthly sales goals.• Taking initiative of informing self and staff of upcoming promotions within the all departments store-wide.• Planning and execution of all department-related visual merchandising changes to advertise promotional items on a bi-weekly basis.• Regularly performing opening and closing duties including card and cash deposit handling and financial discrepancies.• Tasked to train all new sales associates in-depth product knowledge and daily operations within the department to company standards.• Tasked to train all new full-time department managers on detailed steps regarding store-operations as well as administrative operations.• Ensured communication between the store and head office regarding visual and inventory merchandising.• Responsible for creating an effective system of operations for staff to execute on both sales floor and stock room.• Completed company-provided sales reports for the department on a weekly basis.• Featured in company-wide weekly reports regarding good practice of visual merchandising within the department.

Mississauga, Ontario, Canada

• Performed as a Brand Ambassador role responsible for providing high-standard customer service, in-depth product knowledge throughout the company's multiple departments and completion of detailed daily tasks store-wide.• Taken on the role of cashier, responsible for cash and card handling and customer orders for in-store pickup and home delivery.• Taken on the role of sales floor support, responsible for providing excellent customer service to both new and returning customers through warm greetings, an introduction to the company philosophy and product knowledge and problem solving to attend to each customers' needs.• Taken on the role of stock room support, responsible for brainstorming and applying solutions for better product organization and maintenance in the store stock room and performing annual inventory counts with the team.• Taken on the role of a mentor to new hires, often tasked to introduce and train new hires on basic daily store operations.

Ontario, Canada

• Excelled in in-depth product knowledge about a large variety of skincare lines carried store-wide.• Provided client-based customer service to introduce new customers to our variety of skincare lines and attention to detail towards the high expectations of returning customers.• Ensured smooth completion of operational tasks including opening and closing tills and handling card and cash deposits, ordering merchandise and supplies and overall cleanliness and visual merchandising standards store-wide.

Mississauga, Ontario, Canada

• Worked under the front of house Makeup and Retail department.• Provided clients with complimentary touch-ups including application of face and lip products.• Assisted clients and customers with the retail section of the salon, providing product knowledge and recommendations to new and returning customers.• Assisted with checking in clients to their appointments.• Responsible for sanitizing and cleaning of all makeup products as well as general housekeeping and standardizing of the retail sales floor.• Assisted with providing coffee and tea for clients waiting for scheduled appointments.

Communication And Media Studies

Make-Up Artist/Specialist

Graduate