Installation and configuration: Install, configure, and troubleshoot hardware and software systems for clients, ensuring they meet all specifications and functionality requirements. Technical support: Provide technical support to clients, diagnosing and resolving complex technical problems efficiently. This may involve remote or on-site support. Customer service: Build strong relationships with clients by providing exceptional customer service, ensuring their satisfaction throughout the service lifecycle. Training: Train clients on how to use new technologies and systems effectively, ensuring a smooth transition. Documentation: Document procedures, solutions, and technical knowledge to ensure best practices are followed and knowledge is transferred effectively.

Machine Handled: Fuji Film office and production machine. Xerox office and production machineKey responsibilities include, but are not limited to.•Perform all on-site activities related to installation, repair, management, and maintenance in accordance.•Work on the Network side and look after all papercut software.•Execute all projects with installation and network setup.•Suggest and implement solutions to complex problems.•Build relationships and trust with customers, inside and outside the Company.•Working on Office, Production, and knowledge of Industrial print and equipment.•Proficiently manage other employees•Advanced knowledge and skill in technical information, specialized tools, and diagnostics relating to product line maintenance is maintained.

Kissel + Wolf offers screen printing chemical products and equipment for the perfect finish. The printing process requires an investment in quality screen printing inks, screen making, and printing chemicals, frame adhesives, and capillary films. I was working in the printing equipment support division.Machines Handle: Kornit Storm hd6Responsibilities• I worked under Technical Manager of this company. I learned to handle customers and tackle technical issues Inkjets machines and give the best result to the customer to complete their all required from sold product. • I work few weeks in Brisbane and Melbourne. Visited different customers and understand their requirements and how to solve their issues.

In Canon, I worked on Office Printers as a Field Service Engineer. I was responsible for resolving all technical issues in the machines and for training the user of the printer to help them to understand the function of the printer.Machine Handle: imageRUNNER 1643if, iR-ADVANCE C475i, iR-ADVANCE DX C5700i, imageRUNNER DX 717i, iR-ADVANCE DX C3700iResponsibilities• Installation and Technical Support of the BIS printer of the canon at the allocated site.• Develop and maintain partner relationships with vendors.• Communicating with customers and giving them the best solution using remote handling.• Offers customer training for the product; repairs, tests, and maintains equipment;• Software update of the printer by taking the printer on the remote control.• Monitors performance of the product; maintains product manuals.• Stock ordering and give a monthly report on the consumption of parts.• Provides customers with regular reports and feedback on their service requests.• Scheduling Engineering team assignments. • Coordinating conferences, meetings, or special events such as lunch & learn with tooling vendor.

Technova Imaging dealing with a different machine in printing industries such as Pre-Press, DigitalPrinting, Post-Press. I was handling Digital Production Printing and Industrial Printing machines of Konica Minolta, Duplo post-press, and Enhancement machine. In this company, I was traveling to different places to resolve issues related to the machine. I was handling 25 Konica Minolta Production Printing machines. I was assisting with the installation and troubleshooting of MGI 3DS machines. In Duplo, supporting 15 finishing and Enhancement machines. . I was also responsible for giving part consumption reports at the end of the month.Machine Handle: AccurioPress C2060/C2070, BizhubPress C1060, C70hc, C6000, C1100, C8000, Duplo DC-616, DC- 646 and DDC 810 (Digital Spot UV machine).Responsibilities• Installation and Technical Support for machines.• Operational Training to Customer.• Develops and maintains relations with the customer• Reports common complaints of customers to top management in order to address the situation for future reference.• Develop and manage custom machine demo for yearly events and customer test cuts.• Represent our company in the print exhibition by giving demos about company machines.• Work with the sales team on new opportunities and help maintain customer satisfaction.• Makes recommendations to maintenance technicians• Inventory and Spare part management.• Offers feedback on product development, features, and functions.• Giving a presentation on Quarterly consumption of parts.

*Assemble all material to do installation of PUC machines.*Install machine at customer site and give full demonstration of machine *Repair machine by analysing problem up to PCB level