Imaz Hameed Email & Phone Number

Western Province, Sri Lanka

Colombo, Western Province, Sri Lanka

Colombo

Welcome to the vibrant world of design! With a decade-long journey fueled by passion, I've evolved my hobby into a thriving design business that spans multiple platforms. From crafting captivating CVs that land dream jobs to creating logos that define brand identities, I revel in every pixel, every stroke, and every detail.In my hands, a design isn't just an image; it's a narrative waiting to be told. Beyond aesthetics, I prioritize values that resonate with both the brand and its audience. I specialize in CV Writing, transforming career stories into compelling, winning documents while reflecting individuality and integrity. Logo Design is where I breathe life into brands with visuals that not only stand out but also embody the ethos and values of the company. When it comes to Flyer Design, I capture attention and convey messages with flair while upholding transparency and authenticity. Stickers & Greeting Cards become cherished keepsakes, infused with sentiments that speak from the heart.Proficient in industry-leading design software, including Adobe Creative Suite, I merge creativity with technical finesse to deliver designs that not only look stunning but also align with the core values of the brands they represent.I've cultivated a presence on various platforms, ensuring a diverse clientele can access and benefit from my design expertise, steeped in a commitment to integrity and quality.I believe in the power of collaboration. Partnering with clients, I breathe life into their ideas while infusing my own touch of innovation, resulting in designs that not only meet visual goals but also align with the core values of the brand.I'm always eager to explore new design challenges and collaborations. Whether you're seeking to revamp your brand's visual identity or transform your CV into a career masterpiece, let's connect and bring your vision to life, with an unwavering commitment to the values that matter most to you.

Colombo

I am the curator behind a dynamic social media page dedicated to exploring the cutting edge of technology. Through insightful and sometimes controversial content, I strive to shed light on upcoming products and services poised to revolutionize the global landscape. Join me in the journey towards a more advanced and interconnected world.

Colombo, Western Province, Sri Lanka

Colombo, Sri Lanka

As one of the senior leading members of the team, I served as the assistant manager of the designated customer experience centre, championing values such as integrity, empathy, excellence, and a customer-centric approach. In this role, I adeptly managed customer queries and provided sustainable solutions while leading a team of likeminded professionals dedicated to delivering top-tier service. I also excelled in managing teams, assigning tasks and targets related to sales and NPS (Net Promoter Score), and conducting monthly evaluations for subordinates. Additionally, I successfully handled a high revenue-generating base, maintaining impeccable standards. Furthermore, I oversaw two premium outlets located in the bustling city of Colombo, ensuring seamless operations and exceptional customer experiences. My responsibilities also included efficiently managing both external and internal communications via email, phone calls, and WhatsApp inquiries, all while effectively managing the walk-in queue.

Colombo, Sri Lanka

As a Senior Customer Experience Associate at Club Vision, I take pride in being the forefront ambassador for the number one telecommunication industry in Colombo. I specialize in handling key clients and VIPs, ensuring they receive a tailored experience that exceeds their expectations.I have successfully managed and fostered relationships with key clients and VIPs, resulting in increased customer loyalty and retention rates. Being located in the heart of Colombo, I am privileged to serve in a dynamic environment, staying updated with the latest trends and technologies in the telecommunication industry. I've led the customer experience teams in two branches, consistently maintaining high service standards and creating a warm and inviting atmosphere for our valued customers. Additionally, I have expertly handled follow-up calls, providing timely and effective solutions while adhering to outlet standards, thereby enhancing overall customer satisfaction. At Club Vision, we pride ourselves on more than just mobile device and accessory sales, we focus on creating meaningful connections and delivering top-notch services in collaboration with leading brands.

Colombo, Sri Lanka

Dedicated and results-oriented Customer Service Professional with a proven track record of delivering exceptional support and creating positive interactions. I specialize in understanding and exceeding customer needs, resolving inquiries, and ensuring satisfaction. My commitment to excellence, coupled with strong communication skills, allows me to effectively handle challenges and provide tailored solutions. I excel in team collaboration, process improvement, and utilizing CRM systems to streamline operations. With a passion for customer-centricity, I thrive in dynamic environments and contribute to achieving high levels of customer loyalty and retention. Let's connect and explore how I can help elevate your customer service experience.

Colombo, Western Province, Sri Lanka

As a Call Center Executive, I excel in providing seamless support, making appointments per patients' requests, and disseminating comprehensive information about our services. With a keen attention to detail and a customer-centric approach, I ensure every interaction leaves a positive impact. Additionally, I conduct Quality Assurance (QE) calls to guarantee we consistently deliver exceptional service, exceeding customer expectations. My goal is to streamline communication channels, optimize patient experiences, and contribute to the overall success of our service delivery.

Colombo

Dedicated Operations Officer with extensive experience in the shipping industry. Specializing in customer service, I excelled in handling a high volume of calls, processing invoices, and responding promptly to emails. Proficient in coordinating with clients to ensure smooth logistics operations and providing essential documentation, such as Cinnamon Export samples, to stakeholders. With a strong attention to detail and a customer-centric approach, I played a vital role in maintaining client satisfaction and facilitating seamless transactions in the shipping line.

Colombo

Diligent Production Associate with experience at Innodata Pvt Ltd, specializing in data processing. Proficient in handling large volumes of data with precision and efficiency. Adept at utilizing various tools and software for seamless workflow management. Committed to maintaining high-quality standards in every aspect of production. Eager to contribute my skills and expertise to dynamic teams in data-driven environments.

Certificate Course In Human Resource Management, Human Resources Management/Personnel Administration, General

Foundation Course In Human Resource Management, Human Resources Management/Personnel Administration, General

Gce Advanced Level, Business/Commerce, General

Certificate In It & Graphics, Basic Computer Skills

Gce Ordinary Level, Basic Skills And Developmental/Remedial Education

Customer Service Foundation Program, Customer Service Support/Call Center/Teleservice Operation

Assistant Retail Experience Centre Manager Certification Program, Customer Service Support/Call Center/Teleservice Operation