An intense training boot camp that outsources software developer talent to some of the foremost fortune 500 companies in the United States. I graduated MVP, which is the top of my particular batch which started with 80 people online, to 20 people in person, and 11 who successfully completed the program. It was one of the most intense and rewarding three months of my life.

Service customers with their macOS and iOS products. Receiving very high-performance reviews monthly primarily measured by the reviews given by customers themselves. Keep up to date with an ever-changing landscape of hardware and software so that I can always have the answers when a new issue arises.For rare or exceptional cases I was also responsible for extensive documentation and interaction with the Site Support Engineering team. Executing their complex series of unfamiliar instructions in an exacting manner during issue resolution, replication. This being in an effort to prevent data loss, reduce time to resolution, and thereby improve customer satisfaction.