Key areas of focus:- Maintaining the most reliable network for business customers, ensuring the highest level of customer service and community support.- Elevating preparedness and responsiveness across TBS for any threat that may be resulting from environmental (flood, fire, ice storm) and external factors that may affect TELUS internal systems and operations. - Provide immediate response to Regional, Provincial and Federal Emergency Service needs. - Coordination for Small and Medium Business (SMB) and TBS national community giving efforts Spearhead TBS representation with all cross-functional and business continuity teams nationally.

Focus on development and implementation of field enablement programs and operational policies and procedures with a national scope. Hired and lead a Product and Service Integration team responsible for integration and support of TELUS Business Service products and field systems integrations for NFSA nationally. Key achievements in role: - National New Growth Markets Partnership - National TBS COVID-19 Policy Development (field operations, and regulatory compliance)- National TBS Collective Bargaining Strategist and Table Representative - National TBS Business Continuity Strategist and Program Manager

In joining the National Business Delivery (NBD) team my focus has been developing approaches and implementation strategies on how to best enable the performance of our front line teams both at the technician and manager level. This work has centered around collaboration with provincial managers and other members of the NBD leadership team to materialize a variety of initiatives associated with improving field efficiency, enabling technician job readiness and support, technician field safety, and overall team engagement. This role has also been highly collaborative with other TELUS business units in terms of driving 'sticky' subscription growth in the small and medium business sectors (New Growth Markets - NGM - agenda) as well as responsible and consistent field operation planning, policy development, communication, and customer messaging to keep our business going throughout the COVID pandemic.

As part of the Capital Management team I work to provide insight and governance solutions to both immediate and long-term projects within the scope of TELUS' capital build scope. Developing ideas on how TELUS can best understand the value of capital investiture in sustainment applications is my central focus. This sustainment envelope, valued at $120M annually is focused both on effective and efficient repair and maintenance agendas but likewise attentive to the development of cost effective and forward looking replacement and upgrade strategies in the general distribution network. This is a national role involved in all geographies where TELUS manages distribution systems. Most of my work involves understanding the strategic implications of budgetary forecast and project decisions. I regularly consult and advise on capital build as well as national fleet and tool projects from a governance and strategic perspective.

In this role, I managed a team of 23 Field Construction Managers (FCMs) throughout the province of Alberta. My team oversaw all vendor lead build projects related to TELUS' BAU build agenda and ongoing contract service work associated with the mandate of TELUS Construction Alberta, Customer Solution Delivery. My role focused on providing clear leadership to my team with respect to contract and vendor management issues, developing and demonstrating the value of ongoing vendor relationships, and insuring that build expectations are met with respect to the following:1. Insuring that the quality of services delivered by both vendor partners and internal build teams is consistent to all internal and regulatory standards2. That contract timelines are adhered with respect to standing service level agreements3. That TELUS is receiving excellent value on the contract and build services managed by my team - presently +/- 85 million dollars annuallyDuring my time in this role I also lead several national agenda's that were implemented to improve the operational results of TELUS construction forces. Specifically these included:1. Modernization and streamlining of the tender system for BAU vendor supported work2. Draft, tendering and award of several regional term contracts - Alberta Plow, Alberta Pole Transfer, Alberta Road Move3. Development of both a process and a mobile application to support an effective quality assurance program for TELUS internal build projects - QA2.04. Development of both a process and a mobile application to support effective job hazard analysis to address increasing LTI rates for TELUS personnel - JARR

As General Manager, Subterra DPS I directed locate operations throughout the North and South Capital Regions surrounding the Greater Edmonton Area as well as locate operations conducted south of the North Saskatchewan River within the city of Edmonton. Clients included, EPCOR, TELUS, Atco Distribution, Atco Pipelines, Fortis Alberta, Alta Gas Distribution, and the City of Edmonton Drainage and Traffic Departments. I was responsible for all operational, production, and safety aspects of Subterra DPS both internally and in the eyes of our clients and regulatory agencies related to our business operations.The scope of the business involved over 70 Damage Prevention Technicians and 3 sub-contractor groups as well as administration and dispatch personnel that, at peak capacity, processed over 10,000 locate requests per month in service of the Edmonton excavation community.During my tenure at Subterra DPS, service was also extended to several large construction firms with respect to delivery of private locate services and coordination of public locate services throughout the Greater Edmonton Area. Clients in this regard include, Flat Iron, Henkels & McCoy, Dragados, Lafarge Canada, MAP, and Aecon. The development of these ongoing service agreements was an important development in the growth of Subterra as a value added locate service provider serving the Greater Edmonton Area.

As the Senior Locate Supervisor I oversaw field operations in the regions of West Toronto, Peel, Hamilton, Halton and London for Qx Locates. I provided technical support for Bell, Toronto Hydro, Union Gas and Enbridge locate operations throughout these operating areas. I was accountable for over 4 million dollars gross revenue per annum and a staff compliment ranging from 20 to 30 technicians relative to the demand period. I was also the in house trainer for new field staff, drafting all field process documents and manuals to support operations, forming and developing a JHSC system to be in compliance with Ontario law and introducing many new tracking and monitoring measures to improve business results. Lastly, I was also the lead technical representative for the business unit pertaining to claims resolution and regularly advised on legal and regulatory matters from a technical perspective.