Imbry Ladd Email & Phone Number

Gardner, Ks

• Facilitate employees with understanding and completing benefit enrollments by working closely with employers and benefit administrators.• Educate employees about their available benefits.• Inform employers about qualifying life events, enrollment rights, and state HIPP programs.• Expedite verification by gathering confirmation of enrollments, temporary IDs, and retro deduction letters from employers.• Ensure correct insurance policy effective dates by collaborating with employers.• Advocate for and educate families on the benefits of enrolling in medical insurance.• Address and resolve benefit issues related to medical and pharmacy needs.• Collaborate with regional teams to maintain family enrollment in the HIPP program.• Deliver vital assistance during state delays to mitigate hardships.

Gardner, Ks

Kansas City, Missouri, United States

• Networked in hospitals and the community to build trust and confidence.• Contributed to the Family Engagement Committee to improve communication, revenue, and relationships with families and team members.• Spearheaded advocacy for families in association with insurance coverage, billing issues, state reimbursements, and other needs.• Resolved complex benefit coordination and billing issues.• Assumed leadership function for case review calls.• Provided education for families on the state HIPP program and how private insurance worked with Medicaid.• Outlined healthcare facilities regarding HIPP billing processes.• Explained HIPP program reimbursements and state requirements to approved families.• Forged positive relationships with patients, social workers, case managers, Rev Cycle Directors, financial team counselors, and key stakeholders in multiple hospital systems.• Ensured smooth transitions for enrollments by gathering all necessary information.• Worked independently and as a team to meet family needs.

Olathe, Ks

• Managed all billing and collections at Olathe Medical Center and Miami County Medical Center.• Partnered with a cross-functional team to ensure on-time payments and customer satisfaction.• Tasked with delivering leadership and one-on-one financial counseling to patients.• Developed and managed customer relationships to drive satisfaction.• Built relationships and resolved complex issues while managing time and costs.• Demonstrated advanced proficiency in medical platforms such as Siemens and Cerner.• Fostered trust and confidence to drive repeat business.

Houston, Tx

• Enhanced patient registration workflow to improve care quality and check-in/out efficiency.• Oversaw financial discrepancies with patient insurance.• Administered and implemented text and email appointment reminders, reducing the no-show rate by 21%.• Championed front office functions, which included oversight of staff performance and ensuring daily functions were completed correctly and efficiently.• Boosted patient satisfaction scores from 13% to 95%.• Collected patient demographics, insurance, and financial information.• United effectively with doctors and staff to schedule appointments efficiently.• Reviewed and communicated payment or insurance information to patients.• Posted payments and ensured insurance verification.

Surprise, Az

Olathe, Ks

• Organized and coordinated communication between patients and medical staff.• Accountable for managing office and medical supply inventory.• Participated in a process improvement committee for pre-op, post-op, surgery, and PACU departments.• Collaborated with surgery department management to implement strategies for improved metrics.• Obtained patient electronic health records from other facilities.• Input patient demographics and vitals into the computer system.• Aided both Occupational and Physical Therapists with therapy needs.• Verified insurance benefits and collected copayments and outstanding balances.• Responsible for managing daily financials of the department.