Ian Mcalpine Email & Phone Number

Stellenbosch, Western Cape, South Africa

South Africa

Cape Town, Western Cape, South Africa

Cape Town Area, South Africa

I currently hold the position of Chief Operating Officer at WiGroup. My responsibilities include;• Strategy.• Governance and oversight.• Software development and delivery.• Operational management and efficiency.• Service Management.• Availability, Capacity, Service Continuity, Security, Change & Configuration management.• Service Desk and Incident management.• Proactive system monitoring.My role as COO entails the running the entire WiGroup business and technical operations in order to ensure that strategic objectives are met and that solutions delivered are fit for purpose and relevant to the market. The Solutions, Operations and Business Readiness teams report into me.

Nigeria

I held the position of Country Manager for WiGroup Nigeria. My responsibilities included;• Manage strategic partners.• Strategy.• Governance and oversight.• Operational management.• Customer engagement.• Sales and Business development. wiGroup is a platform provider specializing in point-of-sale integrated mobile transacting.We are passionate about building and enabling mobile transaction solutions that allow consumers and businesses to transact and interact in a swift, secure and convenient manner, using their mobile phones.wiPlatform, is currently used by retailers, brands, agencies, banks, mobile communities and a host of other businesses looking to deliver value through mobile.

Nigeria

I held the position of CEO for BCX Nigeria. My responsibilities included;• Corporate strategy.• Governance and oversight.• Operational excellence.• Strategic customer engagement.• Business growth.Business Connexion is an Information and Communication Technology (ICT) company committed to delivering world-class services and solutions to Africa’s most successful corporate and public sector clients.The Business Connexion Group is Africa’s leading black-owned ICT services provider, with over 30 years of operational experience. We are rated as a Level 3B-bBEE contributor.With over 6500 employees across Africa, the UK and Dubai, we combine global ICT vendor partnerships, extensive technological resources and the singular commitment to carry through Connective Intelligence™.

I held the position of Sales Director at Atos Origin SA. My responsibilities included:• Business development and sales.• Key account management.• New market development.• Marketing.Atos Origin background: Atos Origin is a global it service company with a turnover in excess of 5.6 billion euro and 50 000 professionals (www.atosorigin.com).

My position at UCS Solutions entailed the management of the Business and Product Development teams within the Infrastructure Service division of UCS Solutions. The team had the following components:• Business development.• Product development and management.• Pre-sales consulting.• Procurement.• Enterprise architecture.UCS Background: The UCS Group is a group of I.T. businesses focused on the manufacturing of software and the provision of software solutions and outsourcing services in the retail market and other niche markets. More than 95% of South Africa's top retailers deal with UCS. Ian McAlpine is part of the Solutions business in the Infrastructure division which covers a broad spectrum of sectors and includes both legacy and ERP environments. (www.ucs-solutions.co.za -350 Staff or www.ucs.co.za - 2000 staff).

I was appointed as the Client Service Executive for one of our large retail clients based in Durban as well as for smaller clients in Johannesburg. I was responsible for:• Service level management.• Compellation and management of service contracts.• Service level reporting.• Escalation management.• 3rd party management.• Development and management of service budgets.• Strategic planning.• Business development.• Relationship management.• Program management.

I was appointed at Affinity Logic to manage the POS development and support team. The team consisted of 45 staff performing various functions. The team was responsible for the deployment and maintenance of POS solutions for the retail sector.Responsibilities• Strategic planning.• Service delivery.• Change management.• Release management.• Service level management.• Project implementation.• Problem Management.• Incident Management.• Configuration management.• Compilation and management of budgets.• Program Management.• High-level Capacity Planning.

I started my career at CNA as store manager managing various stores. I was then promoted to regional manager responsible for 15 stores in a region in Gauteng. A project was instituted to find and implement a new POS solution for CNA which I headed up.Responsibilities• Compilation and management of sales and expense budgets.• Development and implementation of processes and procedures.• Management of store standards and promotions.• Development and training of store managers.• Project management.• Ensuring projects are delivered on time and on budget.Some of the key projects completed at CNA:• PC per store project.• POS project to select the appropriate POS solution and platform for CAN.• POS rollout project to implement the selected POS solution and platform.

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