Who is Marcelo Campos? Overview
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Marcelo Campos is listed as Professor Convidado at FGV, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Marcelo Campos.
Marcelo Campos previously worked as International Community Manager at Axur and Learning Facilitator at Community Manager School. Marcelo Campos holds Master Of Business Administration (Mba), Digital Marketing from Fundação Getulio Vargas.
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Email format at FGV
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FGV
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Profile bio
About Marcelo Campos
Community Manager interested in contributing my skill set to deliver the best possible experience for customers. My work background spans all stages of community growth from initial ideation to managing one of the largest in the world.From over 10 years of working in community, I have developed a well-rounded skill set that combines community strategy and development with relationship building and team management. It is from my extensive work designing and expanding new communities and ensuring high levels of engagement that I know that successful communities start with empowered and effective teams.I participated in the construction process of Nubank (one of the most valuable digital banks in the world) communities, which today has more than 11 million users - having been one of the 1st Community Managers and helping to structure the Community/Social/Publisher areas.My developed skills are mainly based on team leadership, international expansion, public speaking, relationship building, engagement, mentoring, strategic planning, digital content, social media management and influence marketing.
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8 roles
Marcelo Campos work experience
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International Community Manager
CurrentAs the Internatinal Community Manager for the first Cyber Threat Intelligence Community on WhatsApp, my role includes strategic leadership in community management and expanding the successful business model to Latin America. I engage and nurture the community, deliver valuable content, and advocate for their interests, positioning the community as a.
Apr 2023 - Present
Learning Facilitator
Learning Facilitator of the first Community Management course in Brazil. The role is to support and guide learners through the learning process of managing a Community. The responsibility is to create a learning environment that is engaging, interactive, and conducive to learning, sharing my over 10 years of experience in communities.- I planned and.
Jun 2021 - Jul 2023
Community Manager
Manager of one of the 30 best and biggest (official and unofficial) communities in the world. My role is to lead the strategies and operations in communities in Brazil and most recently Mexico and Colombia. My challenge is to plan brand awareness strategies for more than 10 million users, guided by OKRs. On a daily basis, I am responsible for managing a.
Jul 2019 - Feb 2023
Customer Experience Supervisor And Trainer
Supervisor in the customer experience area, in Chargeback team (issues involving getting money back and purchase problems). I was responsible for managing a 16 customer experience analysts team with the goal of motivating and achieving the macro objectives of the area. My main challenge was the balance between maintaining team engagement indicators and.
Feb 2018 - Jul 2019
Senior Customer Experience And Chargeback Analyst
My tasks were to provide Chargeback support to customers answering chats, e-mails and calls. Analyze Chargeback flow in the rules of the credit card brand. Collecte feedback and suggestions from customers and prospects. Monitor triage and treat potential bugs and operational issues affecting customers. Restructured weekend shifts and recognition projects.
Feb 2017 - Jan 2018
English Teacher
Teaching experience with young learners, teenagers and adults. Basic, intermediate and advanced classes were taught. Applied pedagogical strategies so that students could feel comfortable and confident enough to use English in every situation. Also, trained new employees.
Aug 2012 - Jan 2017
Radio Producer And Announcer
Radio Unama
One of the Programa Globalizando creators. Thought of bringing international information to the population related to the daily basis in the form of a radio program. Worked alongside the production department to create and write content for the program. Was responsible for the locution and for immediate problem solving on team communication and team.
Jan 2013 - Sep 2015
2 education records
Marcelo Campos education
Master Of Business Administration (Mba), Digital Marketing
Bachelor'S Degree, International Relations And Affairs
FAQ
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What company does Marcelo Campos work for?
Marcelo Campos works for FGV.
What is Marcelo Campos's role at FGV?
Marcelo Campos is listed as Professor Convidado at FGV.
Where is Marcelo Campos based?
Marcelo Campos is based in São Paulo, São Paulo, Brazil while working with FGV.
What companies has Marcelo Campos worked for?
Marcelo Campos has worked for Fgv, Axur, Community Manager School, Nubank, and Nubank Brasil.
How can I contact Marcelo Campos?
You can use AeroLeads to view verified contact signals for Marcelo Campos at FGV, including work email, phone, and LinkedIn data when available.
What schools did Marcelo Campos attend?
Marcelo Campos holds Master Of Business Administration (Mba), Digital Marketing from Fundação Getulio Vargas.
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