Worked in the IT PMO, responsible for the successful envisioning and implementation of enterprise IT solutions. A focus has been modernizing existing systems to cloud-based solutions, reducing risk and streamlining processes. Specific examples included SharePoint Online migration, M365 Office ProPlus, cloud data backup, and implementation of Skype for Business (later Teams). Also assisted in solution strategy and analysis (RFP and vendor selection).

Gained IT insight across industries. Focused on project management and business analysis in technology, finance, and non-profit environments. Examples:• Moss Adams - Led on time and on budget business analysis efforts across portfolio to deploy seamless technology (Cisco’s Jabber) allowing 2000+ employees to work and collaborate remotely• Gates Foundations - Led information security upgrade projects reporting to PMO, all completed on time and on budget• Bluetooth - Assisted in… Show more Gained IT insight across industries. Focused on project management and business analysis in technology, finance, and non-profit environments. Examples:• Moss Adams - Led on time and on budget business analysis efforts across portfolio to deploy seamless technology (Cisco’s Jabber) allowing 2000+ employees to work and collaborate remotely• Gates Foundations - Led information security upgrade projects reporting to PMO, all completed on time and on budget• Bluetooth - Assisted in SCRUM/Agile projects: Created user stories, groomed product backlogs, participated in sprints• Microsoft - Improved processes to drive down monthly errors and created KPIs for dashboards to manage global system health. Show less

Managed Business Systems Analyst team. Helped set strategy and defined IT roadmap based on business needs across company departments. Assisted as Business Systems Analyst/Project Manager for business critical projects.• Helped create and manage adherence to SDLC with analyst team, defined change management process to ensure effective transition to support team• Choose and maintained productive relationships with all IT vendors (related to ERP, signage, pharmacy, printing, and POS… Show more Managed Business Systems Analyst team. Helped set strategy and defined IT roadmap based on business needs across company departments. Assisted as Business Systems Analyst/Project Manager for business critical projects.• Helped create and manage adherence to SDLC with analyst team, defined change management process to ensure effective transition to support team• Choose and maintained productive relationships with all IT vendors (related to ERP, signage, pharmacy, printing, and POS hardware and software support) • Met regularly with department heads to ensure IT needs were being met, identified areas for continuous improvement, and discussed complex future IT projects and feasibility in business terms• Developed processes for release management, SLAs, and set priorities to ensure projects were on time and within budget• Implemented department’s service desk solution (ServiceNow) following ITIL best practices which led to a reduced number of overdue open work orders by ~65% after the first 9 months Show less

Responsible for project management and business analysis. Liaised between business and technical teams to ensure timely and economic rollout of best fit solutions. • Led project to refresh aging Point of Sale (POS) system across 60 stores• Led project to upgrade OS on all POS stations. Also determined release plan to avoid any downtime in the stores. Resulted in PCI compliant upgrade that allowed us to take advantage of new POS peripheral technology (scanners)• Supported a… Show more Responsible for project management and business analysis. Liaised between business and technical teams to ensure timely and economic rollout of best fit solutions. • Led project to refresh aging Point of Sale (POS) system across 60 stores• Led project to upgrade OS on all POS stations. Also determined release plan to avoid any downtime in the stores. Resulted in PCI compliant upgrade that allowed us to take advantage of new POS peripheral technology (scanners)• Supported a diverse set projects with operating costs ranging from $40K to $1M. Examples: POS, ERP, pharmacy application, SharePoint intranet site, store signage solution, and HR/Payroll applications (Ceridian and Kronos).• Worked with pharmacy leads and web developers to design the online refill system (mobile and PC versions).• Reduced server room expenditures and IT resource drains by moving key applications to SAAS or cloud based systems including: HR/Payroll, IT service desk, and store signage applications.• Drastically improved communication between stores and main office by implementing Windows SharePoint Server solution for company intranet.• Maintained servers including: Windows Server and SQL software upgrades or patches, basic backup and disaster recovery plans, and hardware upgrades. Show less

Managed cross-cultural guide team and clients down various Andean mountain roads and trails• Lead approximately 100 tours of up to 21 clients, eventful 16 hour days• Made key decisions to ensure the safety and fun of our teams in a dynamic 3rd World environment

• Liaison between business units and developers, verified business requirements, helped develop, test, and pilot system upgrades in development, QA, and production environments.• Consulted with department leads to optimize system usage, and defined requirements for developers. • Helped ensure thorough and expeditious compliance with new SOX security requirements for more than 250K documents in the division’s eLibrary.